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USG direct client is looking for *ITIL Project Manager *at* San Jose, IL* *Role name Information Process Enabler* *Role Description* · Define, develop, document, modify, collect, validate and maintain the key processes required for the delivery of high quality IT operational, project, and system performance. · Solid understanding of ITIL and ITSM principles and processes with a focus on Event, Incident, Change and Notification Management as well as CMDB · Initiate, enable and support process redesign and / or value generating initiatives and projects through creativity and continuous improvement practices. This includes complex system process analysis, design and simulation. · Work directly with the process owners to identify where processes can be improved and how the technology solutions supporting these processes can facilitate this improvement. Once the redesign is complete, the individual will market and facilitate the implementation of the new business and system process redesigns. · Develop and maintain a repository of best practices, work products, deliverables and templates. · Work collaboratively with other business, systems, process specialists, and out-sourced Vendors to establish, apply, track and report performance indicators for the purpose of continuous process improvement. · Drive the Agile framework to promote, initiate development efforts, govern and improve the processes. · Provide coaching, process reviews and ongoing support for developing quality management behaviors in the organization · Champion the practices, standardization and governance of all types of testing. This includes manual, automated and performance testing *Competencies IT IS_SM_Service Transition Experience (Years) 8-10* *Essential Skills * · ITIL Certification(s) is highly desired · Capabilities include understanding client issues and come up with process which fit the needs. · Demonstrated ability to handle multiple assignments, including programs, projects and support. · Knowledge of CMMI Services and Six Sigma Process experience are desirable · Strong analytical and quantitative skills · Strong written and verbal communication skills · Highly motivated with the ability to work on a team as well as independently · Strong interpersonal skills and ability to communicate to all levels within the organization · Ability to be flexible and adapt quickly to changing business needs * Desirable Skills * · 8+ years of experience in one or a combination of the following: ITIL Processes or IT project management · 6+ Years of experience in IT Operations Support and related ITIL Processes (Especially Incident Management, Problem management, change management , Escalation Notification etc) · Experience in Process Governance · Experience in writing Process Documentation *Please share your updated resume at *akansh...@usgrpinc.com* or feel free to contact me at **614-401-5194* -- You received this message because you are subscribed to the Google Groups "Oracle-HRMS-India" group. To unsubscribe from this group and stop receiving emails from it, send an email to oracle-hrms-india+unsubscr...@googlegroups.com. To post to this group, send email to oracle-hrms-india@googlegroups.com. Visit this group at https://groups.google.com/group/oracle-hrms-india. For more options, visit https://groups.google.com/d/optout.
