Yeah

My clients had a problem a couple weeks ago for the same application
but different databases on different platforms.

First occurance on DB1 : This happend on one user's machine and it
came out that his PC was not properly setup. DB1 was running on
WINDOWS NT.

Second occurance on DB2 (running same application as DB1) : Here DB2
is running on HP-UX 10.20 and nothing was generated on alert.log and
no trace files were there. During the investigation we ended not being
able to connect to box (machine) and thus as a result the box bounced
itself. Then I started the databases (by the way there are two
databases running here, but only the one where the application running
on DB1 is running had a problem but the other was fine) and the
everything worked fine.

Third occurance on DB3 (running same database as DB1 and DB2) : This
database is ruuning on Window NT.Here also no errors on alert log and
trace files. The work around was that they loaded other stored
procedures and it worked.

According to metalink the error reported was because of datatype kinda
error where one is trying to select, fetch or assign a value that is
longer (larger) than the declared size of a variable.

Now how sure can I be that the errors is really pointing to the
application and convince the application developers to fix it. There
are other regions running the same application but not yet impacted by
the same error. I send them the document form metalink but they seem
not convinced. How do I handle this error or help them.

Thank you,

Junior ORACLE DBA
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