Interesting... I have 9i installed on a laptop with 64 megs... :-)
Virtual memory does wonders! :-)

RF

Robert G. Freeman - Oracle8i OCP
Oracle DBA Technical Lead
CSX Midtier Database Administration

The Cigarette Smoking Man: Anyone who can appease a man's conscience can
take his freedom away from him.



-----Original Message-----
Sent: Monday, March 18, 2002 6:35 PM
To: Multiple recipients of list ORACLE-L


At the time, I was brand-spankin' new to Oracle, and didn't even know
technet existed.  I was looking at the "product info" pages where you
purchase products (which usually at least show system requirements when you
click on the "more info" button type of thing).  Since I couldn't find the
data there, I called Sales, who could not help me... they assured me that
they were sure my system was up to snuff (with 192 megs RAM).  When I tried
to install, it bombed repeatedly and had to be manually uninstalled each
time.  I couldn't get any help whatsoever at all unless I purchased service,
at which time they told me simply that I needed more memory (256 megs).
Even buying service was a pain in the behind -- apparently it's a new thing
that you can buy service after buying the license, and the service sales
dept didn't know about this.  Don't forget that they also entered 2 separate
invoices for the license and charged my credit card twice (at several
hundred bucks a pop).  That was a whole other story, getting that fixed up.
With 40,000 employees, I found that dealing with Oracle was like dealing
with a small country.

--JoJo


-----Original Message-----
Robert 
Sent: Monday, March 18, 2002 2:29 PM
To: Multiple recipients of list ORACLE-L


I don't understand this.... the product (the RDBMS) can be downloaded
for FREE from oracle.com.....the doc's are free to look at at 
technet.oracle.com, including specific platform install guides which
contain product requirements (as seen here)

http://otn.oracle.com/docs/products/oracle9i/doc_library/90111install/reqs.h
tm#1195223

All the requirements are freely available. While I think it was terrible
that your sales folks didn't know what these requirements were, I think
it is inaccurate to say that you were made to purchase anything. All the
info is freely available... in fact a google search for 
"Oracle9i Memory requirements" found me plenty of information. I think you
bear some responsibility in this as well.
 

Robert G. Freeman - Oracle8i OCP
Oracle DBA Technical Lead
CSX Midtier Database Administration

The Cigarette Smoking Man: Anyone who can appease a man's conscience can
take his freedom away from him.



-----Original Message-----
Sent: Monday, March 18, 2002 4:33 PM
To: Multiple recipients of list ORACLE-L


They made me purchase customer support before they would even tell me the
system requirements for 9i (which I had already purchased, including a
personal 2-year license).  It turns out that I need to buy more memory and
can't install the product.  That tee'd me off !  I couldn't get a
salesperson anywhere to tell me the requirements, and it definitely wasn't
on the product info pages on their site.

--JoJo


-----Original Message-----
Robert 
Sent: Monday, March 18, 2002 11:43 AM
To: Multiple recipients of list ORACLE-L


Anyone else just slightly irritated with the level of customer support
offered for phone callers to Oracle now days? Used to be, that if you
were a gold customer as we are, you could almost count on instant first line
support. Last week I called and was told that a phone call would
result in at least a one hour delay in an analyst call back, whereas
an iTar (lie tars I call em) will get me about 30 minute response.
The representative was rude and snarly to me at the same time.
Is this how Larry wants to save that second billion, crappy customer
service?

RF

Robert G. Freeman - Oracle8i OCP
Oracle DBA Technical Lead
CSX Midtier Database Administration

The Cigarette Smoking Man: Anyone who can appease a man's conscience can
take his freedom away from him.


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