> We lost a board on our 9970 and it phoned home and a hitachi tech was here
the 
> next day to replace it and we didn't even know it was broken. They replace

> boards and upgrade firmware live.


We had the same experience with EMC.  

Talk about service!

Can you imagine getting a phone call... "Hi, this is Oracle support.  About
that ora-600 in your alert.log..."

"What 600 in my alert log?"

"Well, indications are that you are *going* to have a 600 problem within the
next 48 hours, and we'd just like to correct this situation before you run
into problems..."

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