SEND RESUMES TO ri...@aim-cc.com
Role : SAP Solution Manager
Duration : 4 months
Location : Akron, OH
The Solution Manager Project needs consulting resources to provide
consultation and knowledge transfer to the project team. There are three
main areas of support and knowledge transfer:
Strong Solution Manager 7.0 experience.
System Landscape and SLD planning knowledge.
EHP1 implementation experience a plus.
Basic BI configuration knowledge.
E2E Root Cause Analysis.
Understanding of SMD Agent deployment to both UNIX and Windows
based systems.
Service Desk experience.
Centralized Monitoring.
WILY MOM configuration experience.
SAP Custom Development Management Cockpit (CDMC)
FUNCTIONAL
? Setup Work Center for the FE required functionality
? Provide expertise in setting up SAP Engagement and Service
Delivery to allow FE to:
- Document and manage Issue/Top Issues/Tasks per Solution.
- Document and manage SAP Delivered Services
- Document and manage Self-Services
- Manage Early Watch Alerts
- Create and manage Reports
? Provide expertise in setting up Incident Management for FE to
manage OSS Messages and OSS ID Connectivity
- Ability to pull in all FE OSS Messages with the appropriate Message
creator
to manage OSS message to ensure problems resolution
- Ability to maintain Remote Supportability with SAP
- Create and manage Reports
? Provide expertise in setting up Custom Development Management
Cockpit (CDMC) to allow FE to manage FE customer changes to support EhP/SPS/
Upgrade projects by determining what custom changes will be impacted by SAP
changes.
? Provide basic understand of Implementation/Upgrade
functionality to support CDMC, Issue Management, etc.
SECURITY
? Basic Solution Manager Security configuration knowledge.
? WorkCenter setup including user authorization knowledge.
? Solution Manager Security knowledge to assist our security
team in troubleshooting setting up users.
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Thanks and Regards,
Ricky Jones| AIM Computer Consulting
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