Position : Incident Lead with .Net and Production support background Client :Zenser Location:Atlanta,GA
*Job description * Incident Lead - .Net and Production Support experience Microsoft .NET Developer with 6 to 9 years experience working as part of a team developing & supporting .NET applications with the following responsibilities and skills. • At least 6-9 years of solid Microsoft ASP.NET <http://asp.net/> with SQL Server development & support experience • Application Maintenance & Support, Exposure on Production support, adherence to SLAs, Day time and night time on call support (fix on failure), Project development using SDLC cycle. • Work on various priority level tickets/incidents as part of Application Maintenance. • Coordination with Offshore on various priority level tickets/incidents as part of Application Maintenance • Experience in Problem management. Drive the efficiency and effectiveness of the Problem Management process, Ensure knowledge base for the production issues are up to date, Monitoring the effectiveness of Problem Management and making recommendations for improvement. Monitor, Investigate, diagnose, Resolve problem within defined SLAs, Involve in Major Incidents, Perform escalation if needed, Perform the root cause analysis and Produce management reports • Analyze current tickets in the system and identify problems based on discussion with different support teams. Defining the prioritization matrix for problem classification and performing problem prioritization. Co-ordination with other teams on how the problem should be analyzed, triaged, action plan for resolution and follow-ups. Ensuring RCA report is prepared and communicated. Communicating workarounds and known error and Update Known error database as part of knowledge base. Generating reports for problem management. • Ability to work independently, able to understand requirement. Ability to plan and prioritize work • Effective oral and written communication skills *Project Description (Mandatory) The .NET developer, who can maintain and support the Microsoft .NET based application for property and home-lender placed insurance. Developer should be able to do Problem Management. *Work experience & skills (Mandatory) *Essential Skills* (including minimum years of experience required for each skill) Microsoft .Net Framework 1.0 to 4.5, C#, ASP.NET <http://asp.net/>, WCF, MVC, JavaScript / jQuery, SQL Server 2008 Excellent Communication, Good in analytical / leadership, onsite-offshore model experience. *Desirable Skills* Silver Light, TFS 2012, Visual Age Smalltalk, Dynatrace, Octopus Ability to plan, monitor and organize work for self and team -- Thanks & Regards Sanjeev Thakur Technical recruiter D: 646-657-1918 E: sanjeev.tha...@hmgamerica.com <i...@hmgamerica.com> http://www.hmgamerica.com/contact.php -- You received this message because you are subscribed to the Google Groups "Oracle-Projects" group. To unsubscribe from this group and stop receiving emails from it, send an email to oracle-projects+unsubscr...@googlegroups.com. To post to this group, send email to oracle-projects@googlegroups.com. Visit this group at http://groups.google.com/group/oracle-projects. For more options, visit https://groups.google.com/d/optout.
