*Need :: Genesys DeveloperLocation : **Berkeley Heights**, NJ*
*Duration : 12+ Months *
*Skills/Knowledge Required: *1. 8+ years of intensive experience in call
center applications specifically CTI, IVR, call routing and integration
with ACD and dialer systems
2. Must have Call Center experience and understand overall Call Center
concepts
3. Strong experience in Genesys Voice portal (GVP), Genesys Framework,
Genesys SIP Server, Genesys Stream Manager, and Genesys Agent Desktop
(GAD).
4. Strong experience on analysis of SIP messages and T-lib events.
Expertise in Genesys clients likes CME, SCI, GA, OCM and IRD.
5. Expertise in Trouble shooting the issues by analyzing the Logs.
6. Experience with installation and configuration of various Genesys
framework components.
7. Have in-depth knowledge and working experience in Voice networks and the
various elements (switching, signaling, intelligence network, messaging,
directory, notification, etc.).
8. Strong experience in TDM/VoIP routing protocols call processing (SS7,
ISDN, SIP)
9. Exposure to Call Routing/Strategy Capabilities, CTI, and T-Server
operations.
10. Experience with implementing complex solutions involving Web Services,
SOA, VXML and Voice Objects.
11. Working knowledge of Avaya CMS for trunk group reporting, vectors for
call delivery and integration with Genesys.
12. Huge plus if has a strong experience on integrating Genesys with
PegaCTI link server
13. Experience with Nuance speech engines (ASR/TTS) and tools with an
emphasis on Nuance OSR, Recognizer v9, RealSpeak 4.x, and Speechify
14. Able to be an active participant in design and communicate design
approach.
15. Should possess current Genesys certifications. Certified System
Consultant for Genesys SIP Server, Certified System Consultant for Genesys
*Regards,*
*Upendra Nath*
*(Deputy Resource Manager)*Ramy Infotech
----Consulting redefined
5201 Great America Parkway Suite 320, Santa Clara CA 95054
Phone : *408-317-9256 Ext-311*
Fax : 408-273-6834
Email : *upendra.n...@ramyinfotech.com* <upendra.n...@ramyinfotech.com>
URL : www.ramyinfotech.com
YahooID: *upendra.recruiter*
GTalk ID: *upendra.ramy*
--
You received this message because you are subscribed to the Google Groups
"Oracle-Projects" group.
To unsubscribe from this group and stop receiving emails from it, send an email
to oracle-projects+unsubscr...@googlegroups.com.
To post to this group, send email to oracle-projects@googlegroups.com.
Visit this group at http://groups.google.com/group/oracle-projects.
For more options, visit https://groups.google.com/d/optout.
