*Please forward resumes to gmah...@usmsystems.com <gmah...@usmsystems.com> *


Dear Folk.



Please have an eye on my job description and revert back to me with your
consultant updated resume Asap. Thanks



*Job Title: Senior VOIP Engineer/Architect ( With experience in
Implementing and designing a VoIP solution; ideally for a call center)*

*Location: Reston, VA*

*Length: 3months +*



*Candidate doesn’t need to be on site all the time*



Not hands on technical but rather scoping, design documentation and
architecting the product.  They're building a mobile identity management
product for use in call centers.....use case is that if you have Identity X
(all iPhones have it) on your phone, and the call center is a Daon
customer, rather than going through a million prompts to get to the rep you
need, your biometrics would drive you through the system using VOIP
technology.  Imagine calling Cox cable to request a service change and
being able to hold your thumbprint on your phone and go directly to a
representative who has your data pulled up and who can help you.

Daon's technology partner in this effort is Oracle and they're using the
Oracle VOIP product - call Communications Technology Center.  Someone with
this experience is ideal.



*Role Summary:*

An engineer with experience in Call Center, VOIP and PSTN-related
technologies is sought for an exciting new project. This person should have
experience designing and implementing large-scale voice capabilities. This
is not a role where a list of open tasks will be given to you; this is a
consultative role where critical thinking and design skills will be
essential. This engagement will be an opportunity for creative work where
real-world experience in this field will be valued by the Daon team as the
project is developed.



*Role Responsibilities:*

·         Work directly with the Chief Architect to apply VOIP technology
experience and knowledge to support project development.

·         Assist in writing requirements, system specifications, design
documents, and creating architecture diagrams

·         Communicate technical capabilities and fit for critical third
party software dependencies (see below).



*Required Skills, Experience:*

·         Deep experience in end-to-end VOIP technology stack in
enterprise-scale Call Center environments

·         Experience with the Oracle product suite in this area: Tunneled
Session Controller, Tunneled Session Management Solution (TSC, TSM)

·         Experience with Session Border Controllers (SBC)

·         Design, architecture experience – understanding security
features, traffic management, QoS, network topologies, and integration with
other vendor systems

·         Practical experience – installation/deployment, configuration,
operations/maintenance

·         Experience with core network technology providers (e.g. Avaya,
Genesys, Cisco, Aspect)

·         Experience with key technologies and infrastructure, for example:

o    SIP

o    SIP Trunking

o    VOIP-to-TDM translation/proxying

·         Strong business writing and communication skills.

·         Understanding of the web/mobile infrastructure and ecosystem
(n-tier, HTTP/REST services)

·         Experience with scalable and highly-available systems



*Bonus, Nice-to-Have Criteria:*

·         Experience with mobile VOIP client technology – e.g. Linphone

·         Experience with “DevOps” and virtualization -- Amazon Web
Services (AWS) and cloud computing technologies a plus

·         Experience with physical (data center) hosting/infrastructure
configuration

·         Experience configuring above systems for auto-/elastic scaling



*Qualifications:*

·         Bachelor’s Degree in Engineering, Telecommunications, or a
related field

·         Certifications in relevant technologies a plus (especially Oracle)

·         5+ years in VOIP engineering and Call Center technology.



*Regards*
*Mahesh. G                                  **Ranked No.3 in the Washington
DC area-Washington Business Journal, 2015*



*A CMMi Level 3 Company*

*Driving the Business Trend*

14175 Sullyfield Circle, Suite # 400,Chantilly, VA 20151, U.S.A

Phone: 703-880-4184 | Fax: 703-263-2113

Email: gmah...@usmsystems.com || www.usmsystems.com

ISO 9000 and ISO 20000 Certified Company

Smart CEO Award Winner By SMART CEO Magazine, Baltimore,
U.S.A­­­­­­­­­­­­­­­­­­­­­­­­­­­­­; *Inc5000*  *Recognized Fastest growing
private company in *

  Office Locations: Washington D.C| Atlanta | Boston |Hyderabad |
Bangalore, Indian

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