Hi


Hope you are doing well !

My name is *Smith* and I am a Recruiter with *Infotree Services*. With
reference to your resume registered at *Monster.com*.

I have an urgent opening with me, which appears to be a potential match for
the client's requirement. I have listed the job description for your
reference.

Please let me know if you would be interested in this position.

If so, please send me a copy of your updated resume with contact details
and the best time to reach you.

I will appreciate your response at the earliest, as the manager tends to
move fast !

*Job Details** :*



*Job Title*

*Programmer Analyst (Middleware)*

*Project Location*

*Mounds View, MN 55112*

*Duration*

*6+ months /Contract*



*Job Description** :*



*Must Have experience: *

*Middleware* experience – *Installing, configuring* and providing support
for *Weblogic, Apache, Tomcat and SunOne.*



Analyzes, designs, develops, tests, implements and maintains computer
applications systems to meet functional objectives of the business. Will
also participate in systems responsibilities and some application design.



*POSITION DESCRIPTION: *

Provide operational leadership, support, training, testing for assigned
applications which will include *Web Application Infrastructure (middleware
technologies).* Work closely with business sponsors to present standard
and/or custom build offerings, as necessary.





*POSITION RESPONSIBILITIES: *

· Execute and lead all phases of *middleware builds* and coordination with
contract and MS resources to ensure quality and completion.

· Provide application technical support consistent with defined service
levels for assigned application.

· Follow MSS-IT standards, procedures and methodologies for project
management and system development.

· Ensure applications operate in accordance with the needs of the business
and optimize Client’s investment

· Build credible relationships across teams to understand functional
specifications, as well as confirm support requirements

· Collaborate to ensure appropriate planning and execution of delivery,
cutover, and hypercare activities

· Govern the following phases of the development life-cycle: design,
development/unit testing/, break-fix support of FUT/UAT, hypercare, and
support

· Partner with functional and technical teams to coordinate triage and
resolution of issues within defined service levels

· Perform technical support and system development functions, consistent
with defined service levels, for assigned business applications. This
includes the ability to:



o work closely with end-users to identify issues and capture business
requirements

o translate business requirements into system design specifications

o perform appropriate development and testing activities

o communicate clearly both verbally and in writing

o coordinate activities between both end-users, other IT departments and
offshore leads

o Lead troubleshooting initiatives for issues that arise.

o Resolve complex client technical issues:

o Isolate and determine root cause of complex technical problems based on
client and support center input; work on problems of moderate to difficult
scope where analysis of situations or data require an in-depth evaluation
of various factors

o Resolve technical issues escalated from the IT Support Center and other
team members

o Troubleshoot and analyze symptoms related to computer system errors to
determine effective resolution of client issue

o Interact with escalation resources (vendors) to resolve complex technical
issues as required

o Create appropriate documentation as defined by the development
methodology

o Manage* ServiceNow* bucket

o Transition & prioritize tickets (daily)

o Liaison for escalation or sensitive support issues w/ customer

o Giving direction on actions for *complex ticket resolution*

o Interface w/ vendor support

o All *P1/P2s - MI's*

o Ownership w/problem management & coordination w/ Architecture

· Define and maintain support plans, SLAs, and metrics outlining team
performance managing support queues

· Govern staffing plans and assignments, as well as provide day-to-day
direction regarding assigned work and priorities

· Partner with applications, infrastructure, business and project teams to
define processes and procedures to monitor systems, rapidly respond to
incident tickets and provide status to management on business impact.

· Provide leadership during critical management situations and organize
support teams towards impact mitigation. This includes facilitating crisis
management process and follow-up on issues root cause resolution with
corrective / preventive measures.

· Early engagement in application life cycle process and collaborate with
project team in defining business support models consistent with defined
overall production / application support strategy and approach.

· Provides effective change leadership in driving continuous improvements
and innovation in the business focus production support area



*Maintain competency in the technologies related to responsibilities. *

o Manage all phases of middleware builds and coordination with contract and
MS resources from initiation to implementation.

o Manage all phases of Global Portfolio Solutions technical support and
coordination.



*Responsible for the following deliverables: *

• Technical design specifications

• Code Review

• Support Plans (SLAs, Metrics, Work flow)

• Applicable SOPs

• CMDB



*Partnering with key areas: *



• Process Teams (BA)

• Application Architect

• Testing Services

• Technology vendors



*BASIC QUALIFICATIONS: *



IN ORDER TO BE CONSIDERED FOR THIS POSITION, THE FOLLOWING BASIC
QUALIFICATIONS MUST BE EVIDENT ON YOUR RESUME



EDUCATION:



GED/High School Graduate





*YEARS OF EXPERIENCE: *



15+ years of experience with a GED/High School Graduate

· 13+ years of experience with Associate Degree



· 7+ years of experience with a Bachelor’s Degree



· 5+ years of experience with a Master’s Degree





DESIRED/PREFERRED QUALIFICATIONS



· Experience with installation, configuration and troubleshooting issues
related to web hosting technology.



· 4+ years Database knowledge.



· Background in web application technologies.



· Infrastructure and firewall solid background.



· Server administration / Database knowledge.



*· Experience in server builds using the following: *



o *Apache/IIS/Sun One*



o *Tomcat/Weblogic/JBOSS*



· *Enterprise Application Platform* experience with *SunOne, Weblogic,
Active Directory, AEM, Apache web server, IIS and Tomcat*.



· GUI Development Tools experience with *ASP, JAVA, SQL.*



· Programing Language experience with *SQL, XML, C#, .NET, asp.net
<http://asp.net>*



· Reporting tools experience with *SSRA & SSAS*



· Server experience with *Window, Solaris, Unix and Linx*



· *Database experience* with *MSSQL*



· Strong communication skills



· Strong leadership skills



· Project management experience



· Experience in regulated field



· *ITIL v3 Foundation Certification*-preferred





Thanks & Regards



*Smith*

*Sr. Technical Recruiter *

*Infotree Service Inc.*
Email: sm...@infotreeservice.com <sw...@infotreeservice.com>
Phone: 734-446-7070

<http://infotreeservice.com/>

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