Hi, Please share your consultants resume at sharad.ya...@contech-it.com
*Contract Position * *Incident Management with ITIL Framework* *Position:* Sr. Systems Management Consultant *Position Type:* *Contract* *Location:* SCHAUMBURG, IL - *The Incident Manager will have additional responsibility for:* - Driving the efficiency and effectiveness of the incident management process - Producing management information, including KPIs and reports - Monitoring for process effectiveness and making recommendations for improvement - Driving, developing, managing and maintaining the major incident process and associated procedures - Reviewing and auditing the process - Ensuring that all IT teams follow the incident management process for every incident Yes. The incident manager will be part of the incident management team with a group of 3-4 other incident managers. They will also coordinate with the Network Operations Center and the Service Desk to facilitate and communicate high priority incidents. *Responsibilities:* - Strong interpersonal skills and focus on building a strong team culture - Excellent technical, organizational and management skills - Strong verbal and written communication skills - Calm under pressure with the ability to multi task and re-prioritize workload accordingly - Strategic thinking, strong decision making and delegation skills - Dependable, accurate and results focused - Background in technical support, operations or systems engineering and architecture - Strong fault finding/ diagnostics/ trouble-shooting skills - Methodical approach to problem solving and attention to detail - Effective time management skills; with the ability to process multiple tasks simultaneously - Experience with prioritizing tasks due to shifting priorities - Ability to apply expert knowledge of enterprise operations to the most complex problems and to direct, train, and guide less experienced staff. *What skills/attributes are needed?* - 10-12 years of related network/infrastructure experience. - Demonstrated incident management experience in a large-scale, multi-platform environment, supporting 24x7 operations. - Accreditation for ITIL framework. Thanks *Sharad* sharad.ya...@contech-it.com _________________________________________________________ Contech Systems, Inc. • 1480 U.S. Highway 9 North, Suite 206 • Woodbridge, NJ 07095 D* 609-357-4924 <http://tel:%28571%29%20222-2951/> • F (732) 632-8817 <http://tel:%28732%29%20632-8817/> -- You received this message because you are subscribed to the Google Groups "Oracle-Projects" group. To unsubscribe from this group and stop receiving emails from it, send an email to oracle-projects+unsubscr...@googlegroups.com. To post to this group, send email to oracle-projects@googlegroups.com. Visit this group at https://groups.google.com/group/oracle-projects. For more options, visit https://groups.google.com/d/optout.