*Hello,* *Hope you are doing well…..*
*Please send resumes to r...@hclglobal.com <r...@hclglobal.com>* *ROLE* *Project Manger* *LOCATION* *Tigard OR* *DURATION* *LONG TERM* *RATE* *DOE* *CLIENT* *DIRECT* *INTERVIEW TYPE* *Phone* *State Experience Highly Preferred* *U.S. Citizens and those authorized to work in the U.S. are encouraged to apply* *Note: For H1 While submitting I need consultant I 797 OR ID Proof.* *Description* · Review PERS Internal Audit IT Change Management 2014 Report containing recommendations and determining scope of work to resolve findings. · Assess PERS IT Organization to identify existing processes and procedures, and re-categorized them into ITIL/ITSM terms. · Understand the ITSM landscape of the Customer and understand in-scope ITIL processes to-be designed. · Provide ITIL best practice service management consulting at a strategic, design, and operational level for PERS IT organization. · Understand the specific process requirements and gather the required inputs on people, practices and processes, organization structure, ITIL tools in-use, as-is process, details on current vendors. · Prepare the process definition plan, identify the reviewers and process sign-off mechanism. · Author the process documents and obtain signed-off from the stakeholders (include the required process flows, diagrams) via PERS QCP. · Collaborate with the staff in ISD as required to customize the ITSM tools in-scope. · Identify KPIs/metrics to be used to measure the effectiveness of the process and the calculation mechanism of each of the KPIs/metrics. · Provide the ITIL / ITSM training and mentoring to all staff resources as identified. · Provide professional guidance over the IT Process Owners and overall IT strategic initiatives. *Required Skills* · 8 - 12 YEARS experience in ITSM practice in managing various ITIL process roles, viz., Incident Manager, Problem Manager, Change Manager, Asset and/or Configuration Manager · Experience in Process designing and supervising execution in at least 2 ITSM engagements · ITIL 2011 Expert / ITIL 2011 Intermediate Certified · Knowledge of ITSM Tools · Capability to deliver ITIL Training and Workshops · Excellent team management skills and inter-personal skills · Excellent presentation skills, verbal and written communication skills and facilitation skills · Good documentation and process flow diagramming skills · Graduate or Postgraduate in Management / Engineering / Computer sciences preferred *Skills* *Required* *Years used* *Last Used* Communication skills both verbal and written *9 Years* Data Analysis *9 Years* ITIL 2011 Intermediate Certified *7 Years* ITSM Tools *9 Years* Presentation skills *9 Years* Project management *10 Years* Team Work *10 Years* *Thanks,* *Mani* *Technical Recruiter* *HCL Global Systems, Inc* *24543 Indoplex Circle| Suite 220 |* *|Farmington MI |* *r...@hclglobal.com )248-473-0720 EXT 157 *Certified Minority Business Enterprise (MBE)* -- You received this message because you are subscribed to the Google Groups "Oracle-Projects" group. To unsubscribe from this group and stop receiving emails from it, send an email to oracle-projects+unsubscr...@googlegroups.com. To post to this group, send email to oracle-projects@googlegroups.com. Visit this group at https://groups.google.com/group/oracle-projects. For more options, visit https://groups.google.com/d/optout.
