*Location:* *Bothell**, WA*** *Duration: 5+ months*
*Project Period*: 2010-09-13 - 2011-03-11 high extension for another year Knowledge and Experience: · Minimum of 3 years of experience in *configuring Siebel 7.7+ applications with Siebel tools* · Minimum of 2 years of experience *in trouble shooting the use of Actuate to deliver Siebel Reports*. · 3 – 5 years experience in *administering Siebel 7.7+ application*including management of access rights, responsibility, view, and personalization · 3 – 5 years experience in trouble shooting Siebel 7.7+ server based processes · Working knowledge of running SQL against production Oracle DB to verify application data integrity Interface Architecture Management Skills: Capable of self management of time and tasks Problem Solving Capabilities: · Understand complex Siebel configurations and customization · Resolve data issues related to generation of Actuate Reports from Siebel Understand SAP order booking requirements to resolve Order booking issues in Siebel Responsibility: · All incidents/problems handled within the agreed SLA; · Customer Satisfaction within the norm; · Participate and contribute in the problem solving process; · Month end production support, data uploads and other routine changes. Interact with the end users if required; Personal Characteristics: · Team player · Strong technical, analytical and decision making skills for problem identification and resolution Excellent organizational, time-management, and follow through skills, with Summary of Project: Technical support on business applications which are based on the mentioned technologies, conform the agreed service levels. Occasionally handle Change Requests for those applications or be part of a project team. Provide continuity and knowledge assurance for both custom configured Siebel applications. Description of Assignment: Technical support on business applications which are based on the mentioned technologies, conform the agreed service levels. Occasionally handle Change Requests for those applications or be part of a project team. Provide continuity and knowledge assurance for both custom configured Siebel applications. Deliverables: 1) Support - Incidents (ordered by increasing degree of difficulty and decreasing likelihood) a. Order Issues b. Month end orders support c. Interface issues d. Pre-approval Checks e. Approvals f. Contracts g. Service Pricing Issues h. Commercial Pricing Issues i. Promotion Issues j. Bundles k. Products and Product Configurator Issues 2) Support – Maintenance a. Service Pricing Upload (CR that can be performed as maintenance) b. Product Pricing Upload (CR that can be performed as maintenance) c. Load Transfer Price (CR that can be performed as maintenance) d. Load New Products (CR that can be performed as maintenance) e. Product Item type Update (CR that can be performed as maintenance) f. Draft to Final (CR that can be performed as maintenance) g. Publish Products to MP1 (CR that can be performed as maintenance) h. Publish Products to CORE (CR that can be performed as maintenance) i. Load Primary Org (CR that can be performed as maintenance) j. SMG data load (repeating CR that can be performed as maintenance) k. Product Queries (repeating CR that can be performed as maintenance) 3) Questionable Maintenance Tasks TIB parameter change (as part periodic refresh of QA environments to support projects) Specific Job Characteristics: The most important tasks/responsibilities of the Support Engineer are: 1) End user support of Siebel 7.8 applications. 2) Resolve any application issues raised by 1st line support primarily in the areas of Opportunity Management, Assignment Manager, Order Management, Quoting and eConfigurator 3) Provide Siebel 7.8 application workaround for reported incidents. 4) Provide application support by performing server based master data update. For example, update of custom price list, & terms and conditions. 5) Functioning as a sounding board and participating in the problem solving process to create (software technical) solutions. 6) Perform cosmetic alterations of Actuate reports as needed 7) Accurate registration of solutions and workarounds in a case registration system. 8) Pro-actively and accurate registration of generic solutions and workarounds in technical Siebel knowledge base. Resolve any issues related to interfaces with other systems. Thanks/Regards, Rupesh Mourya *Xpert**Tech Inc* 400 W Cummings Park, Suite#5450A Woburn, MA-01801 Email: rup...@xperttech.com Phone: 781-497-9524 Fax: 978-405-5040 www.xperttech.com -- You received this message because you are subscribed to the Google Groups "Oracle-Projects" group. To post to this group, send email to oracle-proje...@googlegroups.com. To unsubscribe from this group, send email to oracle-projects+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/oracle-projects?hl=en.
