*NEED: Network Consultant (TN, 6+months) * *Location: Memphis, TNDuration: 6+Months*
*Interview Mode: Telephonic Then Skype* *Job Description:* · An Engineer to come on board for a project based out of Memphis, TN. · This incoming Customer Support engineer will have a background within the *VOIP/IPT arena with a focus on CallManager*, Unity and Contact Center Software (IPCC Enterprise and IPCC Express. · This Support Engineer will provide second line phone/email support to debug broad, complex & unique networks with mixed media/protocols. · He will work on complex problems where analysis of situations requires in-depth evaluation of factors. *Required Skills:* · Knowledge of Contact Center business and strong knowledge of *Call Control and IP based solutions*. · Should be able to implement and support ACD (UCCE) groups, and interface with internal customers · *Provide Tier 1 and Tier 2 support for all issues related to UCCE, CVP and telecom applications such as Calabrio.* · Troubleshoot issues related to Agents, scripting etc · Co-ordinate with OEM vendors for resolving recurring issues. · Performs changes, upgrades on UCCE infrastructure for new requirements, maintenance etc. · In-depth knowledge and hands on experience of IP Telephony and strong operating experience in the following areas: *IP Telephony (Cisco CallManager, Unity), Call Centre (IPCC Express and Enterprise), Voice gateways, Gatekeepers and CVP servers. Hands on experience configuring Cisco IP/IVR and CRS.*· Knowledge of Microsoft Windows Server including Windows 2000 and Windows 2003. Knowledge of Microsoft SQL Server. · Strong analytical and troubleshooting skills, the ability to handle critical customer issues in crisis situations, and can work under enormous pressure in complex environments. Has excellent troubleshooting skills. Has decision making skills. Solves complex issues that cross multiple solutions and technologies. · Strives for highest level of customer satisfaction, is a team player, mission oriented, and needs little direction. Strong communications skills essential. · Candidate must be a self-motivated individual that is dedicated to exceeding client expectations, be willing to contribute to team efforts, and must possess strong interpersonal and presentation skills. Demonstrated ability to work in a team, provide training, and mentor other engineers. · *CCVP, CCNA voice is preferred.* *Secondary skills:* ICM Programming/ Scripting. FULL NAME CURRENT LOCATION LEGAL STATUS & EXPIRY DATE WILLING TO RELOCATE AVAILABILITY YEAR OF GRADUATION (Bachelors) Skype Regards, *Bittu Chauhan* *IDC Technologies, Inc.* | 1851 McCarthy Boulevard, Suite 116, Milpitas, CA , USA, 95035 408-457-9381 Ext: 4051 | Fax: 408-608-6088 | Email: [email protected] | Web: www.idctechnologies.com *Gtalk : bittu.sr.recruiter or bittu.ramy , Yahoo ID : bittu_ramy* If I am not available, you can reach Rajat Nanda at 408-868-5132 or at [email protected] . "Under Bill s. 1618 Title III passed by the 105th U.S. Congress this mail can not be considered spam as long as we include a way to be removed from our mailing list. Simply send us an e-mail with REMOVE in the subject and we will gladly REMOVE you from our mailing list." -- You received this message because you are subscribed to the Google Groups "Oracle-Projects" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/oracle-projects. For more options, visit https://groups.google.com/d/optout.
