A new Job, ID: 148896 <http://ejobsville.com/display-job/148896> was added at eJobsVille.com - For the Best Tech Jobs in Town <http://ejobsville.com>
Title: Help desk Support / Helpdesk support - CAD OR GIS knowledge posted on 2014-04-11 13:20:41 Job Description: *Manager is looking for a candidate with an application background in CAD or GIS that can handle customer calls dealing with application usage questions* *POSITION PURPOSE:* Client is obliged to provide end user support for 500+ users. This position provides day to day support to customers for problem resolution and assistance. *ESSENTIAL DUTIES AND RESPONSIBILITIES: * • Providing end user support for CAD data transfers. • Solving incoming CAD related problems to the Service Desk. • Perform basic tasks such as user administration, account creation and passwords resets • Ensure help desk telephone response coverage during normal help desk hours of operation • Maintain complete and accurate record of calls received and accurately track status of open issues *OTHER DUTIES AND RESPONSIBILITIES: * Ability to work under pressure and interface well with customer staff. Willingness and ability to learn multiple CAD systems. Regular, predictable attendance. Other duties as assigned. *QUALIFICATIONS*: 1-3 years hands-on experience with computer support with ability to handle simple, routine tasks and operational issues. Demonstrated ability to communicate clearly and concisely both orally and in writing and customer service mentality. Strong administrative skills, word processing abilities, and attention to detail. Ability to follow standard practices and procedures. Demonstrated resourcefulness in problem solving, and initiative to learn new skills. Technical Help Desk experience, preferred. Previous CAD or GIS experience preferred *EDUCATION: * Associate’s degree in Computer Science or Information Technology, Bachelor’s degree preferred. Equivalent education and / or work experience will be considered. *If you are available and comfortable with the requirement, **For more details contact :* Job Requirements: *Manager is looking for a candidate with an application background in CAD or GIS that can handle customer calls dealing with application usage questions* *Click here to view full job description and apply <http://ejobsville.com/display-job/148896> (Registration not mandatory to apply for this job)* ------------------------------ Best regards, eJobsVille.com - For The Best Tech Jobs In Town -- You received this message because you are subscribed to the Google Groups "Oracle-Projects" group. To unsubscribe from this group and stop receiving emails from it, send an email to oracle-projects+unsubscr...@googlegroups.com. To post to this group, send email to oracle-projects@googlegroups.com. Visit this group at http://groups.google.com/group/oracle-projects. For more options, visit https://groups.google.com/d/optout.
