Hi All,

We are having a hot requirement from one of our client as given below. You
are requested to send the updated resumes to [email protected]

Job Title:  Senior Support Consultant – SAP CRM
Location: Littleton, MA but can also be in Dallas/Irving, TX.
Duration: 6+ months
Summary : The Senior Support Consultant will be the lead support person for
SAP CRM Service implementation customers.

Essential Duties & Responsibilities (include Percentage of Time spent on
each)
1) Provides development, deployment and post-implementation support SAP CRM
Service implementation Projects – 90%
·         Responsible for gathering requirements, facilitating business
process discussions, solution design and documentation, implementation and
testing.
·         Facilitates cross-functional team activities
·         Troubleshoots both technical and process issues with current
implementation and proposes solution options
·         Develops technical specifications for development team
·         Interfaces with Global Support team for global process issues


2) Provides mentoring for junior team members – 5%
·         Identifies and shares SAP best practices with team

3) Provides timely and accurate status information to management – 5%


Prerequisites

a)      Education: Bachelors in Computer Science

b)      Experience:
§         Experience working directly with a divergent user community
§         5+ years experience providing IT consulting or support services
§         5+ years experience implementing SAP technology projects
§         3+ years experience with SAP CRM Customer Service
§         3+ years experience with SAM CRM Sales
§         3+ years experience with SAM CRM Middleware
§         Hands-on experience with current SAP versions ECC 5.0 or 6.0
§         Hands-on experience with SAP CRM 2007
§         Experience working with SAP CRM Customer Self Service
§         SAP Sales and Distribution module experience is a plus
§         Experience working with Japanese companies is a plus

c)      Certifications, Licenses, etc.:

Specialized Knowledge and Skills

a)      Language Skills:
§         Multi-language knowledge (especially Japanese) is a plus
§         Strong written and verbal communication skills.
b)      Mathematical Skills:
c)      Reasoning Skills:

Regards,
Satish Kalasi
Technical Recruiter
JSB-Tech LLC

Phone #    51...
Fax#      (51...
[email protected]
www.jsb-tech.com
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  JSB-TECH,LLC

AUSTIN, TX

www.jsb-tech.com
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