Hi,
please send me the suitable requirements.
Location: Detroit, MI
Duration: 12 month contract
Rate: $45hr C2C
*Skill Set (Information Technology Platform) ***
*Skill / Certificate *
*Skill Type *
*Experience (months) *
*Additional Experience *
*Min*
*Max*
CSR Workforce Management
Required
24
--
Preferred
Call Monitoring/quality assurance
Required
24
--
Preferred
Call Handling
Required
24
--
Preferred
Support Self service using web or voice response
Required
24
--
Preferred
Call Center functional Operations
Required
24
--
Preferred
Assertive and constructively vocal
Required
48
--
Preferred
Assess impact across multiple processes/systems
Required
36
--
Preferred
Software Development Methodology w/Agile
Required
48
--
Preferred
SOFTWARE QUALITY STANDARDS
Required
48
--
Preferred
SOFTWARE QUALITY METRICS
Required
36
--
Preferred
SOFTWARE QUALITY ASSURANCE
Required
36
--
Preferred
Business Analysis
Required
60
--
Preferred
*Job Description ***
* *
Will work on Call Center Project and must have a minimum of two years
experience in call center functional operations to include: 1) Experience
with supporting self-service using web or voice response 2) Call Handling 3)
Call monitoring/Quality Assurance 4) CSR Workforce management 5) Ability to
effectively facilitate requirements gathering sessions across large number
of stakeholders with conflicting interests and priorities 6) Systemic
thinker who has ability to assess impact across multiple processes and
systems 7) Assertive, takes initiative, possesses high quality inquiry
skill, self confident, constructively vocal.
Thanks& Regards,
Aruna Kumari,
GDN infotech
[EMAIL PROTECTED]
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