*******Phone then face to face*********
to support this objective, the GPC Program has deployed multiple applications including a workflow-based change control application and a global product registration database. The Sr. Analyst/Engineer works with his/her team, development teams and business users in the maintenance and support of computer-based systems deployed for use by the GPC Program. The application portfolio consists of internally developed and third party products. This position is responsible for the resolution of tickets within a defined timeframe using standard processes, and ensuring all service level agreements and customer satisfaction goals are achieved. Production support includes root cause analysis, issue escalation, problem reporting and tracking, and assistance with resolution of application problems. Job Duties: Production Support - Responsible for supporting internal and third party applications that are used by GPC personnel. This involves working with internal personnel and 3rd party vendors for troubleshooting and end user support. The position will be responsible for: - Communicating effectively with end users on a daily basis to identify and resolve application issues quickly, accurately and professionally. - Working closely with internal and external IT groups ensuring application and data integrity. - Meeting with users in primary application areas to learn their business, understand their support needs, discuss ticket issues, and to nurture and maintain positive business relationships. - Strictly adhering to support standards and procedures. Required Technical Skills: Oracle PL/SQL, prior experience supporting Commercial Off-The-Shelf (COTS) applications. Experience developing and/or supporting web-based applications preferred. Experience with ArisGlobal Register, Metastorm BPM, and Crystal Reports is preferred. Thanks & Regards, Aruna, ar...@gdninfo.net, 317-863-5641. --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "Oracle Users" group. To post to this group, send email to Oracle-Users@googlegroups.com To unsubscribe from this group, send email to oracle-users+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/Oracle-Users -~----------~----~----~----~------~----~------~--~---
