*Greetings:*
*Have a Good day at work..*
*Infotech Valley, Inc. an American firm having a great 15 years practice in
Consulting, Managed Services, IT staffing and Technology Training with more
than 50+ direct clients and strategic partnership with nations largest
tier-1 vendors. Please visit our website www.infotechvalley.com for more
information, Call me at 610-419-9034 ext: 111 or email at
ri...@infotechvalley.com if you are interested with below requirements.*
*Req. ID:*
*Description:*
*SUMMARY*
The Production Support Analyst will be responsible for supporting the
company’s P&C insurance applications. Primary responsibilities will be
logging, tracking and resolving application issues. Includes troubleshoot
application and computer problems to determine source, and advising on
appropriate action. This position will have direct interaction to all
business users of the application by provide help and instruction.
*Skills Required*
Ø Demonstrate P&C Insurance knowledge
Ø Excellent interpersonal and communications skills
Ø Ability to conceptualize an application problem over the phone
Ø Strong technical skills using a computer
Ø Good knowledge of Microsoft Office products
Ø Excellent analytical skills
Ø Ability to interact with business and technical team members
Ø Experience with underwriting, claims and/or insurance financial systems
as either a user or in a support role
*PRIMARY RESPONSIBILITIES*
Ø Log and track all production support issues received via phone call
or email
Ø Provide first level troubleshooting for production issues and
escalate to the appropriate team member
Ø Answer staff questions in person and via phone
Ø Determine source of problems (hardware, software, user access, etc.)
Ø Advise business users on appropriate action
Ø Serve as liaison between business users and the technology department
to resolve issues
Ø Work one-on-one with business users on application projects
Ø Document resolutions for future reference
Ø Provide correct routing and escalation when situations require
Ø Contribute to positive and cohesive team
Ø Simulate the business users in reviewing releases to the applications
Ø Other duties as assigned.
*COMPETENCIES*
Ø Problem Solving
Ø Organized
Ø Dealing with Ambiguity
Ø Time Management
Ø Conflict Management
Ø Drive for Results
Ø Customer Focus
Ø Peer Relationships
Ø Composure
Ø Self-Development
Ø Self-Starter
*Rate: $45-55 on C2C (depending on experience)*, * Job Type:
Contract*, *Start Date: 2nd week of May
*, * Duration: 6-12 Months +*, * Number Of Openings: 1*, * Location: NYC,
NY*
Respond to this
requirement.<ri...@infotechvalley.com?subject=response_to_p%20and%20c%20analyst>
I wonder if you or perhaps a colleague might be interested.
If so, please respond with a copy of your current resume in word doc format,
rate and contact information.
--
Looking forward to add value by mutually winning possibilities.
Thank you,
Niyaz Sainudeen |Infotech Valley, Inc.
'Infinite Talents'
Tel 610.365.7304 |Email: ri...@infotechvalley.com | Fax 610.419.9035| eFax
480.247.4534
3400 Bath Pike, Suite# 301 , Bethlehem , PA , 18017 | www.infotechvalley.com
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