*Title: TIBCO Technical Support Lead Location: Irving, TX Duration: 6+months* *CTH*
We are currently hiring a TIBCO Application Management Technical Support Lead to expand our ADMS Services team. The Support Lead will act as the primary escalation point for resolution of any issues related to TIBCO Level 1 or Level 2 support issues in our banking industry client's high production environment. You will oversee all of the support functions, including service management activities like incident management, problem management, weekend deployments, and change management, while providing a high level of customer service on a continual basis. *Responsibilities will include:* · Technically guide and lead the team in issues related to TIBCO Stack - EMS, BW, iProcess/ BPM, HAWK, BE · Work closely with client manager and other team members to ensure timely delivery of major projects · Ensure consistent application of all standard project management methodology processes, tools, and documentation throughout the project lifecycle as aligned to the Customer & client processes · Report and publish metrics data and dashboards to the senior management · Assign team members to tasks to satisfactorily to minimize client escalations · Troubleshooting production issues, coordinate with teams for support, i.e. database, network, and storage · Ensure that the team members perform day-to-day system administration tasks as assigned · Plan communications to ensure stakeholders are involved, expectations are accurately set, managed, and key stakeholders receive adequate communications throughout the project lifecycle · Deliver high quality project results that meets all agreed upon requirements · Provide effective performance reporting for the customer and client in order to monitor the progress of the project · Identify, develop and quantify any required corrective action plans *Requirements* · Undergraduate degree and 8+ years relevant experience or equivalent combination of education and work experience leading application support project team both technically (in TIBCO stack) and as overall owner · Past hands-on experience in TIBCO Stack as administrator · Good understanding of ITIL processes · Experience providing 24x7 application support to end users · Previous team lead or managerial experience · Strong communication, leadership, and analytical problem-solving abilities, and the ability to perform under pressure · Experience in working with Global offshore-onshore team to drive the work and productivity *Preferences* · Graduate in Computer Sciences and Engineering · ITIL Foundations Certified · Experience in Finance Domain *Thanks & Regards * *Prabhakar Nirujogi*|* Amzur Technologies* *Direct : **813-321-3318* *Off: 813-600-4060 Ext 127 | Fax: 813-774-7819* *prabha...@amzur.com* <prabha...@amzur.com> | *www.amzur.com* <http://t.signalecinque.com/e1t/c/5/f18dQhb0S7lC8dDMPbW2n0x6l2B9nMJW7t5XZs8pT9cjW1p1wbq2zhzJ8W7gs3QC56dSm3f27gJrY02?t=http%3a%2f%2ft.signauxdix.com%2fe1t%2fc%2f5%2ff18dQhb0S7lC8dDMPbW2n0x6l2B9nMJW7t5XYg63BmslW7fRDtd65jGZsW64QWwH56dBTZf5p0QPM02%3ft%3dhttp%253a%252f%252fwww.amzur.com%252f%26si%3d6506739035799552%26pi%3dce90704f7369474da8322c19230aab96&si=5700140912869376&pi=a8dc218d8f20476fa45e3a141bdecf4d> *An ISO 9001:2008 Certified Company* *An Inc. 500 | 5000 Company* *A GrowFL Top 50 Company* *“Amzur is an equal opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, national origin or citizenship status or ethnic origin, disability, marital status, veteran status, or any other occupationally irrelevant criteria."* -- You received this message because you are subscribed to the Google Groups "Oracle Users" group. To unsubscribe from this group and stop receiving emails from it, send an email to oracle-users+unsubscr...@googlegroups.com. To post to this group, send email to oracle-users@googlegroups.com. Visit this group at http://groups.google.com/group/oracle-users. For more options, visit https://groups.google.com/d/optout.
