*Job Description:* *System Support Engineer* System Support Engineer
• Be part of the 24x7 Tier 2 support team working in shifts. Initial requirement is to support evening and night shifts • Provide the first line of defense for field issues. Run the basic problem isolation drill and escalate the issue to T3 if required • Act as the coordinator during the process of troubleshooting. Maintain a conference bridge, remote connectivity where T3 support can gather more information • Facilitate the gathering of requested information to T3 support, or vendors Low Weight (Linux) 1. Linux Operating system awareness, knowledge of commands. No need for knowing multiple flavors of Linux. High Weight (Networking) 2. Knowledge of network protocol message flows (TCP/IP, HTTP) 3. Use of network protocol debugging tools such as tcpdump, wireshark. 4. Scripting experience is a PLUS: shell, Perl. Ability to automate tasks, create reports. 5. Programming languages will be desirable. E.g. Java as the Applications is written in Java on Linux. Ram, ram.r...@gmail.com -- You received this message because you are subscribed to the Google Groups "Oracle Users" group. To unsubscribe from this group and stop receiving emails from it, send an email to oracle-users+unsubscr...@googlegroups.com. To post to this group, send email to oracle-users@googlegroups.com. Visit this group at http://groups.google.com/group/oracle-users. For more options, visit https://groups.google.com/d/optout.
