*Hello Folks,* *Please share me resume at-- [email protected] <[email protected]>*
*Position: Microsoft Dynamics AX* *Redmond WA* *Duration: 6 months* *Primary skillsets required:* - Microsoft Dynamics AX 2009/2012 development environment. - Expert in Dynamics AX IntelliMorph, Morphx and X++ - Deep Knowledge on Architecture and layers - Expert in implementations and customization - Enterprise portal, SSRS and SQL server experience - Hands on AIF, web services, Workflow - Security and configurations - Value add - Expert in .NET and/SQL - Dynamics AX certifications or equivalent - Excellent in written and verbal communication skills - Excellent problem-solving and debugging skills - Excellent in collaboration with cross group teams PM, Dev and SD *Additional responsibilities: * ü Enable and champion an IT service culture ü Oversee development of ITIL-based management processes and controls to ensure quality is maintained to meet business objectives ü Champion and promote service improvements on an ongoing basis to continually improve quality and customer satisfaction with IT services ü Maintain day to day responsibility for the ownership and resolution (including any referral or escalation as may be necessary) of Service Management issues which arise in connection with ITSM Services ü Review service metrics (KPIs) that identify the success of the services being utilized to recommend and coordinate implementation of changes to ITSM services to improve metrics ü Co-ordinate inter-process changes with process owners ü Ensure alignment of ITSM solutions to ABC and ABC business needs ü Create and maintain the catalog description of existing services offered by ABC ü Formulate, agree and maintain an appropriate SLM structure for the Service Delivery ü Ensure appropriate OLAs/SLAs in place to support any new services ü Analyze and review actual service performance against SLAs and OLAs ü Provide regular reports on service performance and achievement to ABC ü Review SLA targets and metrics where necessary ü Review OLA targets and metrics where necessary ü Review third party underpinning agreements where necessary ü Functional CRM/AX knowledge ü Customer Management and interaction skills ü Good Understanding of Numerical Analysis/Interpretation of data ü Should Understand/have in-depth knowledge of the support engagement ü Work closely with functional teams, stakeholders on gap fit documents and help design both functional and technical solutions most optimal to the project ü Contribute towards practice competency development through active participation and bringing innovative ideas and solutions. ü Data migration experience using SCRIBE / any other such tools would be added advantage ü Managing the L3 CRM Support issues and co-ordinate with the SE/SWE team on time closure and drive Problem management process to reduce ticket volume or show cost optimization or implement best practices. Thanks &Regards, Narendra Sharma|*Technology Resource Group**.*| 3736 Hills-dale Court Santa Clara, CA 95051| Office:408-709-1760 ext-947 Fax: 408-884-2409| *[email protected]* <[email protected]> |http://www.tresourceinc.com/ *|* Yahoo-IM- *narendra.it25* | Gtalk- *narendradyss* -- You received this message because you are subscribed to the Google Groups "Oracle Users" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/oracle-users. For more options, visit https://groups.google.com/d/optout.
