*Mail me your updated resume on chandrashekhar.ku...@diverselynx.com
<chandrashekhar.ku...@diverselynx.com>*

Hello,

We are currently looking for “*Cisco Contact Center -IVR**” *and your
profile appears to be a good match.

Please find the Job description below and contact me at your earliest
possible convenience.



*Role: **Cisco Contact Center -IVR*

*Duration: **6+ Months*

*Location: Pleasanton, CA*



*Required*

Experience in Requirement gathering, designing and developing process based
solutions Experienced in Call center technology and IVR automation
Enterprise systems integration experience with Contact Center IVR
Applications and web services Enterprise systems integration experience to
include mainframe and distributed systems Experience in analysis, design,
development, and deployment of large scale multi-tier enterprise
application systems Experience with Microsoft Office Suite of tools
Experience with SOAP/XML/WS Security Experience in all phases of software
development lifecycle including design, configuration and development,
testing and implementation



Establish and maintain technical relationships between various stakeholders
across multiple work groups to enhance existing call center site
functionalities and troubleshoot issues that arise before/during/after
deployment Act as the single point for contact for work intake and
Solutioning Create, manage, and update solution designs and Change Request
as business needs and ensure technical risks/issues are well docummented
and communicated to project Stakeholders. Communicate specifications and
guidelines to ensure multiple simultaneous and inter-dependent deployments
are managed well





Chandrashekhar Kumar

Technical Recruiter

Diverse Lynx, LLC

Phone: 732-452-1006  Extn 265

Fax: 732-452-0684

Email – chandrashekhar.ku...@diverselynx.com

Skype- Chandrashekhar.kumar4

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