Servicenoe developer-f2F interview. NJ 1. Define indicator sources, which form the basis for the data that is collected and can be reused for multiple indicators. 2. Create automated indicators, the most commonly used indicators. They are collected frequently and automatically from the ServiceNow instance, for example, the number of open incidents. 3. Define breakdown sources, which are needed to be able to create breakdown charts for further analysis of breakdown elements. 4. Define breakdowns, listing the elements the breakdowns consist of. Breakdowns are sometimes also called dimensions, because they divide data up by making a cross-section in a different way, for example, incidents can be broken up by priority or by assignment group. 5. Define bucket groups, which are used to group data in user-defined ranges. 6. Create scripts and link them to bucket groups, to quickly place data in user-defined bucket groups. Bucket groups are also often used when defining scripts. 7. Create and schedule the jobs that collect data for scorecards and dashboards.
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