Role: Incident and request management || Location: Coppell,TX || 10 months contract Hi all,
Please reply to rahul.ra...@nityo.com Visa Copy must NO OPT Role: Incident and request manager Work Location Coppell TX Contract duration (in months)* 10 *Mandatory Job Details: Must Have Skills (Top 3 technical skills only) * 1. Drive efficiency and effectiveness of the incident management process 2. Prioritizing incidents in terms of impact and urgency. 3. Facilitate post mortem meetings and ensure that action items regarding Incident Management are effectively carried out. Detailed Job Description: Drive efficiency and effectiveness of the incident management process. Identifying all incidents. Matching incidents against incidents with workarounds in place. Resolving incidents as quickly as possible.Prioritizing incidents in terms of impact and urgency.Escalating incidents to other teams as necessary to ensure timely resolution.Monitor the performance of incident management processes and seek to continuously improve the process. Facilitate post mortem meetings and ensure that action items Top 3 responsibilities you would expect the Subcon to shoulder and execute*: 1. Facilitate management teleconference bridges to determine business impact and decisions regarding next steps and provide regular incident notifications to impacted lines of business and IT Mgmt. 2. Update incident records with appropriate data including business impact, application affected and relevant details regarding incident resolution. 3. Understand regulatory impacts and reporting based on regulation requirement -- You received this message because you are subscribed to the Google Groups "Oracle Users" group. To unsubscribe from this group and stop receiving emails from it, send an email to oracle-users+unsubscr...@googlegroups.com. To post to this group, send email to oracle-users@googlegroups.com. Visit this group at https://groups.google.com/group/oracle-users. For more options, visit https://groups.google.com/d/optout.
