Dear Professional, Wishes for the Day, We need consultant for *Level 2 Avaya Support* Please send me your updated resume, if you feel comfortable with the requirement.
*Title : Level 2 Avaya Support Location : Irving, TX Duration : 6+ Months Rate : Market* Job description: DEPARTMENT DESCRIPTION: Second level for resolving any voice related issues for all corporate sites throughout the United States. * Provide second level call resolution by resolving voice problems during the initial telephone call. * Act as customers' advocate and problem manager for all voice issues. * Ensure that all assigned tickets and requests are resolved within the Service Level Mean Time. JOB DESCRIPTION: This position is the primary interface for customers in need of Level 2 voice telecommunications assistance, informational or procedural assistance. Position objectives are to accurately determine the problem and achieve call problem resolution as defined by the PCM service metrics. * Be the escalation step after Tier 1 Voice requires additional support. * Resolve escalated voice troubles after initial point of contact with customers. * Engage Tier 2 analyst for all service affecting issues. * Engage the appropriate resolver as required * Respond timely and efficiently to all assigned tickets. * Act as the user's advocate for trouble tickets through closure. * Communicate ticket status and resolution information to customers as appropriate. TECHNICAL SKILLS REQUIRED: Avaya Definity /S8700- Basic Intuity Audix -Basic Modular Messaging- Basic Call Management System (CMS)- Basic NON-TECHNICAL SKILLS REQUIRED: Customer service skills Problem solving and decision making abilities Multi-tasking and teamwork Good oral and written communication abilities _______________________________________________________ *Thanks - Sriram Prakash - prak...@panzersolutions.com Panzer Solutions 45 Stuart Ave, K Unit1:09 PM 4/7/2011 Norwalk, CT 06850 USA Voice:203-813-2175 URL: www.panzersolutions.com* *Yahoo ID:prakash.recruite...@yahoo.com Gmail ID:prakash.recruite...@gmail.com* Notice of Confidentiality: The information contained herein is intended only for the confidential use of the recipient. If the reader of this message is neither the intended recipient, nor the person responsible for delivering it to the intended recipient, you are hereby notified that you have received this communication in error, and that any review, dissemination, distribution, or copying of this communication is strictly prohibited. If you receive this in error, please notify the sender immediately by telephone, and destroy this e-mail message OR reply with the subject *“REMOVE”* such that your email would be taken out of our distribution list. -- You received this message because you are subscribed to the Google Groups "OracleD2K" group. To post to this group, send email to oracled2k@googlegroups.com. To unsubscribe from this group, send email to oracled2k+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/oracled2k?hl=en.
