Hi, Please share suitable profile to s...@terminalcontacts.com
*Site Lead position @ NY City. (6 Months Contract)* Job Description · Able to interact with senior business users and act as Single point of contact for service and support issues for a particular site · Able to understand either Systems or Networking and able to work with resolver group team to manage incidents and escalation · Should understand the SLAs specific to these sites and assist in SLA adherence · Line management of the operations team · Monitor and review the Support processes · Conduct review meetings with Business users · Understand the EXL feedback and take corrective actions · Provide performance feedback to the team · Assist with training and identify training needs · Mentor and assist new hires · Monitors trouble ticket trends and other information relevant to resolving the issue · Establish policies, procedures and best practices for delivering service · Should have at least 6 yr+ experience Regards Shiv Vuddagiri Terminal Contacts Work: (813) 600-3539 Fax: (813) 354-2419 e-mail: s...@terminalcontacts.com -- You received this message because you are subscribed to the Google Groups "OracleD2K" group. To post to this group, send email to oracled2k@googlegroups.com. To unsubscribe from this group, send email to oracled2k+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/oracled2k?hl=en.
