*Please share Best resume ASAP my contacts details are below. * *Email resume on my Id: abhis...@themesoft.com <abhis...@themesoft.com>*
*Contact Number: Direct: 469-249-3595 / 469-546-6500* *Job Title: MSCRM Techno Functional Analyst* *Location: Hartford, CT* *Duration: Long term* *Job Responsibilities:* • 7 -8 years of MSCRM experience. • Understanding of configuration and customization of Microsoft CRM 2011 On-Premise. • Rich knowledge in Insurance industry processes. • Expertise in Requirements Gathering, Analysis, and Stakeholder management. • Conduct requirements elaboration by interacting with client SME’s. • Work with Functional / IT Analyst on requirement details. • Facilitate Gap-Fit Analysis of requirements along with technical team. • Responsible for creating Functional Specifications Documents. • Responsible to ensure that the business and functional requirements are verified, and obtain sign-off from client when required. • Ability to troubleshoot and resolve issues on Microsoft Dynamics CRM 2011 and 2013 at support levels two and three. • Functional analysis and documentation of issues and resolutions. • Ability to demonstrate the highest-level of professionalism while exercising patience and empathy in dealing with user frustrations. • Capable of presenting issues and resolutions to stakeholders during status and ad hoc meetings. • Skilled at support activities that include: o Incident and Service Request Management o Knowledge Management o Break Fix o Status Reporting o Ad-Hoc Requests *Desired Skills:* • Ability to learn quickly in a dynamic environment. • Ability to take ownership of projects and multi-task in a fast pace environment. • Capable with handling requests and working with offshore development and maintenance team. *Job Roles / Responsibilities:* • Overall responsibility for the project execution, delivery performance from Cognizant • Escalation point of contact for XL Insurance team • Participates in Governance and Review Meetings with XL Management & Stakeholders • Communicate with XL Insurance stakeholders for requirement clarification and dependency resolution • Reviews Ticket Analysis, root cause analysis and recommends preventive maintenance activities • Ensure Quality, benchmarking, SLA adherence --------------------------------------------------------------------------------------- Thanks & Regards, *Abhishek Kumar || Themesoft Inc.* *abhis...@themesoft.com <abhis...@themesoft.com>* * ||* Direct: *469-249-3595 / 469-546-6500* -- You received this message because you are subscribed to the Google Groups "OracleD2K" group. To unsubscribe from this group and stop receiving emails from it, send an email to oracled2k+unsubscr...@googlegroups.com. To post to this group, send email to oracled2k@googlegroups.com. Visit this group at http://groups.google.com/group/oracled2k. For more options, visit https://groups.google.com/d/optout.
