Hello, Hope you’re doing great!!
We have an excellent opportunity for you could you please check it and let me know you availability for this position. Please respond back to *rak...@pronektinc.com <rak...@pronektinc.com>* *PRODUCT SPECIALIST / TECHNICAL SUPPORT LEAD / SR. TECHNICAL SUPPORT COORDINATOR* *Location: Sunnyvale CA* *RESPONSIBILITIES* · The Support Coordinator will handle the effective resolution of technical and operational issues that affect online eCommerce activities through managing tickets assigned to them and the prioritization of work for the offshore and onsite Engineering Team. · Quickly identify solutions to a range of complex problems that may be affecting critical business areas · Ticket-handling and issue resolution processes and systems. *QUALIFICATIONS* · The Consultant must be methodical, well organized and ensures that they always deliver on their objectives. · Good knowledge of products, marketing strategy and business. · Experience of working in a technology support function, with strong knowledge of issue resolution and support services and systems. · Must understand concepts such as Escalation, Issue Diagnosis, Service Level Agreements (SLAs) and Time to Resolution. · Good technical skills developed either as a Service Analyst / Product Specialist/ Tech Lead. · A strong focus on Customer Service and Support · An effective communicator who can deal with difficult situations quickly, whilst keeping key stakeholders and partners fully-informed of developments · Able to build relationships beyond the technology community to work effectively with users to be seen as a key contact and supporter of customer-facing business activities. · Produce reports and statistics showing the team’s performance in resolving tickets and handling key issues that affect the AOS platform and other related systems. · Excellent attention to detail, and a high level of proficiency with spreadsheets, databases and online systems. *Sincerely * *Rakesh* *rak...@pronektinc.com <rak...@pronektinc.com>* -- You received this message because you are subscribed to the Google Groups "OracleD2K" group. To unsubscribe from this group and stop receiving emails from it, send an email to oracled2k+unsubscr...@googlegroups.com. To post to this group, send email to oracled2k@googlegroups.com. Visit this group at http://groups.google.com/group/oracled2k. For more options, visit https://groups.google.com/d/optout.
