Hi,
This is Satya working as Recruiter with ERP and ERP Corp We have a very urgent requirement for one of our direct client, please go through the below requirement and send me the updated resume. *Position: Problem Manager* *Location: Sunnyvale, CA* *Duration: 12+ Months* *Job Description:* *Overview* The problem manager aggressively takes ownership of issues encountered during site incidents. After initial incident resolution the problem manager collects essential information across all technical disciplines, identifies root causes, determines tasks required to prevent recurrence and drives their execution. Throughout the process, the individual will team with all Operations teams as well as groups from the product development organization. In addition, the problem manager may be called upon for any number of additional tasks including resolution of open lower impact problems not resolved within SLA and execution of short duration, critical infrastructure projects. *Responsibilities* · Drive resolution of recurring problems through ticketing system. · Expedite resolution of urgent issues including creation of action plans, coordination of resources, execution of work, and resolution of additional encountered problems · Manage queue of cross functional tickets · Drive and track completion of work across multiple functional teams · Attend daily operations meeting and drive follow-up activities after problem resolution · Coordinate post-mortem meetings including agenda creation, meeting management and distribution of follow-up activities · Communicate status to senior management for high visibility problems · Correlate multiple events and drive higher level issues and process changes across operations teams to eliminate recurring issues · Evangelize operations processes to other groups and encourage adoption *Requirements* · BS in a technical field · Minimum five years in various* IT Operations roles including technical design, system administration, project management, process engineering and crisis management* · Superior problem solving skills with an emphasis on resolution of complex technical problems · Extremely fast learner with demonstrated ability to quickly understand complex systems · Ability to work on many tasks simultaneously in a high-pressure environment · Excellent communication skills · Strong organization skills · Experience working in a matrix management environment and proven ability to operate across functional teams · Unix system *administration knowledge* · Windows system *administration knowledge* · Knowledge of relational *databases, preferably Oracle* · *LAN and WAN network knowledge* · Experience with web development technologies like *HTML, XML, XSL, Java* *Please send us the following details along with the updated resume for immediate Consideration* Full Name: Contact Number: Email Address: Visa Status: Expected hourly Rate: Total IT Exp: Current Location: Willing to Relocate: Start Availability: *Thanks &Regards* Satya ERP and ERP Corp 48521 Warm Springs Blvd , Suite 307A, Fremont, CA 94539. PH: 510-709-3806 Email: *sa...@erpanderp.com <sa...@erpanderp.com>* *www.erpanderp.com <http://www.erpanderp.com>* -- You received this message because you are subscribed to the Google Groups "OracleD2K" group. To unsubscribe from this group and stop receiving emails from it, send an email to oracled2k+unsubscr...@googlegroups.com. To post to this group, send email to oracled2k@googlegroups.com. Visit this group at http://groups.google.com/group/oracled2k. For more options, visit https://groups.google.com/d/optout.
