*Job Title* *Support Engineer 3*
*Project Location* *Los Colinas, TX and Dallas, TX* *Duration* *6+ Months/Contract * *Interview mode: - Phone + Skype Visa: Any* *Start date*: 8/1/2015 *End date*: 6/30/2016 *Location: *Open to candidates in NC, TX, and WA, and also candidates (with applicable/required skill sets) that have the ability to work remotely (outside of the listed states) *JOB DESCRIPTION * -- The candidate should be able to provide Tier 1 level support, but should be experienced with newer technology -- Schedule: M-F, 8-5 core hours – 5 team mates in Los Colinas 6AM – 6PM PST coverage needed – between the 5 candidates *The Opportunity* We're looking for energized support engineers to join the Skype for Business Beta support team to help support customers using pre-released features in Skype for Business and Skype for Business Online. You will work in a team environment at one of our US global escalation sites to support organizations who are part of our Skype for Business Technical Preview programs. Successful candidates should also be able to manage a diverse number of work items from different customers and be able to prioritize and multitask effectively throughout the working day. These candidates will be quick learners with the ability to quickly resolve customer’s issues. • Opportunity to see what’s coming out for MSFT before it is released to the public, Technical Review and most are not aware of what is set to be released • Exposure to internal workings and other opportunities *Responsibilities* Represent Microsoft and communicate with corporate customers via telephone, written correspondence, or electronic service regarding technically complex problems identified in Microsoft pre-released software products, and manage relationships with those customers. • Acts as the initial point of support for customers participating in a pre-release beta program from Microsoft • Solve high number of issues without requiring escalation to a higher tier and promptly report software bugs and customer suggestions to escalation and engineering teams • Create technical documentation to aid technical training, coaching, and mentoring to other engineers • Maintain strong working knowledge of pre-release products and take ownership for product improvement in key product areas. *Qualifications Required* • Minimum of 3 years of experience in technical support or network operations • Solid understanding of client/server, networking, and Internet technologies fundamentals. • Previous experience deploying, administrating and/or supporting an enterprise instant messaging, real time communications solution or enterprise messaging solution such as OCS/Skype for *Business, Jabber, Exchange, Cisco WebEX* • Initiative to develop expertise on new technologies beyond provided classroom training. • Candidates with strong and lengthy experience in supporting complex, enterprise networking products and networking operating systems (preferably Windows Server but not limited to) for 3 years or more will be considered even when the above qualifications may not all be present. • A strong understanding of Networking fundamentals such as Routing & Switching Protocols, TCP/IP, QoS, VLANs, DNS and WAN protocols and technologies Full Microsoft certifications for the products we support is required within one year of employment. • Candidates must also have strong customer service, accurate and logical problem solving, communication skills, and the ability to work in a team environment. • Strong ability to interact and communicate with groups outside the support engineer’s immediate workgroup. *Recommended* • In-depth understanding and experience with VoIP and Conferencing technologies, protocols (such as SIP, RTP) and products is ideal but not required • Prior knowledge of Skype for Business or Lync is ideal • The ability to read and analyze network traces is ideal. *Years of experience required* MSFT experience is a plus and not a requirement *TOP 4 required skills* · UC – unified communication is a plus · Voice experience is a major plus · Able to write technical documentation · Work/interact with customers *About the team* Outlook services engineering. Working on Outlook 365. Help to deliver on work assigned to the team. *Typical day of work* Tier 1 level assistance, minor troubleshooting, working with beta team to collaborate on issues and bug fixes, identify trends and document solutions. Thanks and Regards, Udbhav Mathur Technical Recruiter Technology Resource Group Inc. 3736 Hills-dale Court, Santa Clara, CA 95051 Desk: 408-709-1760 Ext. 701 Direct : 408-689-7776 E-mail ID: *udb...@tresourceinc.com* <udb...@tresourceinc.com> -- You received this message because you are subscribed to the Google Groups "OracleD2K" group. To unsubscribe from this group and stop receiving emails from it, send an email to oracled2k+unsubscr...@googlegroups.com. To post to this group, send email to oracled2k@googlegroups.com. Visit this group at http://groups.google.com/group/oracled2k. For more options, visit https://groups.google.com/d/optout.
