Hi,
Greetings!!!!! I hope you are doing great… This is *Krishna *working with* ERP and ERP Corp*, we have the following requirement with one of our direct clients. Please find the below job details and kindly respond me back with your updated “*MS WORD*” version resume cover letter along with rate/salary and contact details. Please let me know if you have any candidates with the skills below *Position: Senior Specialist Operations-Executive Escalations* *Location: San Bruno, CA* *Duration: 6+ Months* *WECJP00000886* *Description:* ü This role reports to the Associate Manager for Executive Escalations and will be responsible for addressing some of the most difficult situations and challenging customers. ü The Executive Escalations Specialists will interface directly with customers and respond to Better Business Bureau and Attorney General complaints. ü The ideal candidate will need to be passionate about customer service, solving problems, and doing what is right for the customer and Walmart. ü They will need to rely on quantitative data analysis, qualitative feedback and intuition to identify trends and develop effective strategies. ü The goal is to mitigate poor experiences for customers and minimize the potential for future executive escalations. ü This will require working cross-functionally with various teams (including, but not limited to Legal, PR, Executive Assistants, Operations, Merchants) and stakeholders to "make things right and to implement projects that will have a positive impact on customer experience. Responsibilities include but exclusive to the following: ü Researches and resolves issues for Walmart.com Executive escalations. ü Demonstrates up-to-date expertise in Walmart.com Operations and applies this to resolving escalated issues. ü Models compliance with company policies and procedures and supports company standards of ethics and integrity. Minimum Qualifications: ü Minimum of 2 years of customer service experience (not limited to contact center) ü Advanced written and verbal communication, initiative, and solid judgment abilities/skills. ü Creativity, communication, and problem-solving skills. ü Excellent organizational skills and ability to work independently. - Ability to build and maintain effective working relationships with all levels of management and staff. ü Strong analytical skills. ü Passion for customer service. Additional Job Details These specialists will support efforts for our teams' during holiday push. Please account for expected start date when submitting candidates [image: http://www.erpanderp.com/erpanderp/images/erplogo.png] Thanks & Regards, Krishna ( 510-270-0603 | : krish...@erpanderp.com -ERP and ERP Corp | www.erpanderp.com -- You received this message because you are subscribed to the Google Groups "OracleD2K" group. To unsubscribe from this group and stop receiving emails from it, send an email to oracled2k+unsubscr...@googlegroups.com. To post to this group, send email to oracled2k@googlegroups.com. Visit this group at http://groups.google.com/group/oracled2k. For more options, visit https://groups.google.com/d/optout.
