*Job Title* *SAP SD LE CONSULTANT*
*Project Location* *St. Louis, MO* *Duration* *12+ Months Contract* *Interview Process: Phone / Skype* *Visa: US Citizen / GC/ EAD-GC/ H1* *JOB DESCRIPTION:* *Global Supply Chain IT Platform Services Service Operations Expert– Logistics* The accepted candidate will join the Platform Services Global Supply Chain IT team as a Service Operations Expert (SOE) supporting our Supply Chain Logistics application portfolio. The candidate will be *responsible for Level 3 support* escalation and minor enhancement deliverables across the application portfolio including SAP, 3rd party, and custom solutions. Essential job functions include: · *Support:* o Provide Level 3 support for bugs, defects, and break/fix issues for users across application portfolio and for interfaces with other systems. o Problem management analysis. o Drive efforts to proactively identify application or system issues improving availability and performance. o Ensure application Service Level agreements are exceeded by maintaining ownership of incidents through resolution. o Create knowledge base articles to drive self service capabilities and empower tier one resources to resolve issues without escalation. o Advocate for business stakeholder needs across technical teams ensuring issues are remediated quickly and customer’s needs are met. · *Enhancements:* o Develop business requirement documentation for minor system enhancements. o Participate in scope definition, timeline development, and testing meeting sessions. o Review requirements with business stakeholders, developers, and testers to ensure consistent expectations. o Partner with IT resources (Developers, DBA, Tech Lead, Tester, and Release Coordinator) to complete minor enhancement deliverables. o Complete configuration in SAP Logistics modules related to plant creation. · Review documentation for consistency and correctness. · Manage a workload with changing priorities and demands. *Required Skills:* · Bachelor's degree in Computer Science, Business, Engineering, Supply Chain Management or related field is required. · Application Support experience in resolving software issues. · *Minimum of 3 years’ experience in documentation of business requirements and processes.* · *Minimum of 2 years’ experience in SAP Logistics and Transportation modules*. · Strong written and verbal communication skills from both business and technical perspectives. · Self-starter, motivated, and strong team player. · Excellent teaming skills and strong work ethic is an absolute must. · Strong debugging/troubleshooting skills within an SAP environment. · Ability to thrive in a dynamic environment with evolving user needs. · Ability to build business and technical networks and relationships at all levels of the organization. · Knowledge Management creation. · Problem Management analysis. · Demonstrates strong analytical and problem solving skills. · Strong team orientation, collaboration skills, and interpersonal skills. · Organized, independent, self-motivated, and detail oriented. · Ability to see things with a global mindset. · Demonstrated ability to assess, adopt, and operationalize new technologies. · Must have strong influencing skills *Skills:* · *Experience with SAP Modules: SD, WM/IM, PP*. · *Minimum of 4 years successful application experience using Software Development Life Cycle (SDLC) activities.* · Experience with test driven requirements. · Familiarity with Remedy IT Service Management tool. · Experience with Crystal Report development use and other reporting tools such as Business Objects. · Broad-based technology knowledge, with a curiosity that leads to continuous learning, and the ability to quickly grasp new ideas, concepts, and technologies. · Knowledge of Information Technology Infrastructure Library (ITIL) and Information Technology Service Management (ITSM) frameworks. Thanks and Regards, Udbhav Mathur | Technology Resource Group Inc. 3736 Hillsdale Court Santa Clara, CA 95051 Office:408-709-1760 Ext : 701, Direct: 415-259-4032 Gtalk & Y!M: udbhav.intime | Fax: 408-213-8316 udb...@tresourceinc.com | www.tresourceinc.com -- You received this message because you are subscribed to the Google Groups "OracleD2K" group. To unsubscribe from this group and stop receiving emails from it, send an email to oracled2k+unsubscr...@googlegroups.com. To post to this group, send email to oracled2k@googlegroups.com. Visit this group at http://groups.google.com/group/oracled2k. For more options, visit https://groups.google.com/d/optout.
