Hi

Please send me updated resume to rak...@agiletekinc.com

Role    : Microsoft Lync Engineer
Location: Northern Ft. Worth, TX
Duration: 12+ Months



• Open tickets with Tier 3 support and assist on troubleshooting.
• User provisioning and support.
• User support for Microsoft Exchange UM 2013 hosted in Office 365.
Provisioning and Tier 2 troubleshooting support.
• SIP phone configuration and support for the migration of existing TDM
network to Microsoft Lync Voip.
• Mentoring and training support personnel in the area of Microsoft Lync
Voip
• Installation and hardware and software support, including firmware
upgrades on Audiocodes SBAs gateways.
• Produce training materials and host training sessions with support
personnel in the area of Microsoft Lync voice support
• Upgrade Polycom SIP phones to latest firmware
• Troubleshoot phones issues like drop calls and quality issues.
• Solid understanding of voip monitoring and interpreting SIP and network
traces.
• Powershell skills desired

Thanks and Regards
Rakesh
Agile Tek
rak...@agiletekinc.com

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