*Dear Candidate,*
*We have an urgent opening for and I have sent you a job description please
go through it and let me know if you are comfortable with it and also send
me your consultant's updated. *
*Position : ServiceNow Technical Specialist/Developer/Administrator*
*Location : Parsippany, NJ*
*Duration : 6 months Contract with extension *
*Interview : Phone then Face to Face*
*Need :Gc and citizen*
* Overview: *
*The ServiceNow Technical Specialist/Developer position requires a
combination of subject-matter expertise, analytical skills and technical
skills. They must possess excellent communication, interpersonal skills, as
well as the capacity to work with cross-functional teams to accomplish
overall project objectives and deliverables. The position will be
responsible for the development, configuration and custom configuration and
coding of all modules within the ServiceNow SaaS Platform*
* Responsibilities: *
- *Analyzing business application requirements for functional areas such
technical service center*
- *Planning and conducting the analysis of complex business issues to be
solved with process changes and information systems*
- *Working closely with business users to resolve ongoing functional
issues*
- *Recommending program changes and enhancements based on business
requirements*
- *User/Group/Role Administration*
-
- *Know how to move data or configurations from one instance to
another using XML*
- *Know how to Load Data from a spreadsheet*
- *Understand domains - understand SPS Data vs. Standard Process
domains, when to switch to global*
- *Understand the SLA clocks that run*
- *Leadership during the ServiceNow implementation from inception to
completion*
- *Ability to execute and deliver projects on-time*
- *Key member of the overall ServiceNow project team*
- *All technical aspects in support of the ServiceNow application
including: *
- *Application UI Configuration*
- *Workflow Configuration*
- *Configuration of required client specific reporting*
- *Configuration of requirement integration components (SSO, LDAP,
etc)*
- *Interface with ServiceNow technical teams*
- *Drive the continuous improvements of the implementation and
delivery methodology based on implementation experiences.*
- *Working with and overseeing third party vendors as they relate to
ServiceNow*
- *The ability to write formal documentation*
- *The ability to create a training plan and training documentation
for business users*
*The ability to execute against that training plan*
* Qualifications: *
*A bachelor’s degree in computer science, management or an IT-related
discipline; specific to subject-matter expertise preferred.*
*Experience: *
*Three to five years of Service Desk/ServiceNow development and
administration with project and analytical skills that pertain directly to
the implementation of a Service Desk from inception to completion and the
continuous support of that application.*
*Technical Competencies:*
- *Must understand and conceptualize Service Desk/ITSM applications from
both a technical/administrative perspective and business point of view.*
- *Must have had some direct and recent Service Desk/ITSM administrative
experience with ServiceNow, Computer Associates, HP or BMC Software
“Remedy” ServiceNow is the preferred choice.*
- *Experience with Web Technologies (XML, HTML, JavaScript, Web
Services, etc.)*
- *Experience working in a SaaS environment*
- *Experience with SQL programming would be a plus*
- *Knowledge of technical components such as LDAP, VPN, SSL and other
such technologies*
- *Working understanding of IT Service Management concepts (ITIL
knowledge/certification*
- *Demonstrated ability to influence (providing options with pros, cons
and risks) around all key technical decisions during project delivery*
*Personal Competencies:*
- *Strong analytical and problem-solving skills*
- *Strong communication skills (both written and verbal)*
- *Strong interpersonal skills; customer-centric attitude; ability to
deal with cultural diversity.*
- *Proven team player and team builder.*
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*Rohit Bhasin |* lead Recruiter | Apetan Consulting LLC
Tel: 201-620-9700* |121| Fax:2015266869 | *Mail *: 72 van reipen ave
pmb#255, Jersey City, NJ 07306|
*Corp. Office:* 15 Union Avenue, office # 6, Rutherford, New Jersey
07070|
ro...@apetan.com| www.apetan.com |
*“Forget all the reasons why it won’t work and believe the one reason it
will work**"*
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