Hi ICM Routing / Voice Network Engineer
Hartford, CT/ Jersey City/ NJ and Minneapolis, MN. 6-12 Months The position entails working in a complex, multi-vendor environment engineering, supporting and maintaining call center routing. The qualified candidate will have in-depth understanding of advanced multi-site ICM management and scripting, call center operations and technologies, various enterprise and carrier call routing technologies and reporting. This position requires advanced knowledge of Cisco ICM, MS SQL server and database technology, along with experience dealing with carrier TDM and SIP networks (Verizon, AT&T, etc.). Understanding of Avaya Call Center technology to include vector programming, CMS, and translation routes, along with Cisco CallManager (CUCM) is a plus. Responsibilities include managing and administering development and production in the ICM environment and carrier SIP trunking for enterprise including: * Configuration * Scripting * Monitoring (integration with existing systems as well as expanding for ICM specific needs) * Troubleshooting * Capacity management/planning * Data integrity/health * Security requirements * Reporting / Data Analysis Qualifications . BS in Computer Sciences or related field. . 5+ years experience working in call center environments supporting large organizations on ICM platforms. Cisco ICM scripting experience, Cisco Translation Routing experience and knowledge of Cisco Network Interface Controller. . 5+ years Cisco ICM installation, administration and troubleshooting experience . 5+ years experience with Cisco translation routing and CTI applications . 3+ years configuring and maintaining MS Windows Servers and MS SQL server experience. . Ability to analyze complex information and participate in drawing relevant conclusions. . Ability to be flexible in order to accommodate for the necessary team initiatives. . Ability to work independently as well as part of a team. . Excellent organizational skills to facilitate the coordination and completion of multiple and varied requests . Written and oral communication skills that allow clear and concise presentation of conclusions and recommendations to a variety of audiences. . Self-starter with the ability to be effective in a large,complex and highly matrixed organization. . Ability to focus on both the details and "big picture" at the same time . Problem solving skills . Knowledge of the healthcare industry and call center business operations is a plus Thanks & Regards Naveen Sr. Technical Recruiter Advent Global Solutions, Inc. Direct: 847 944 8175 || Fax: 832 565 1400 6 E. College Drive Arlington Heights, IL 60004 Email: <mailto:naveen.ku...@adventglobal.com> naveen.ku...@adventglobal.com | Web Site: <http://www.adventglobal.com/> http://www.adventglobal.com cid:image001.jpg@01CD980E.544E63C0 <mailto:%20rekruit...@yahoo.com> rekruit...@yahoo.com | <http://www.linkedin.com/home?trk=hb_logo> cid:image002.gif@01CD980E.544E63C0 <http://www.linkedin.com/in/naveenkatukam> http://www.linkedin.com/in/naveenkatukam CONFIDENTIAL: This electronic message and all contents contain information from Advent Global Solutions, Inc. which may be privileged, confidential or otherwise protected from disclosure. The information is intended to be for the addressee only. If you are not the addressee, any disclosure, copy, distribution or use of the contents of this message is prohibited. If you have received this electronic message in error, please notify the sender immediately and destroy the original message and all copies -- You received this message because you are subscribed to the Google Groups "Oracle Developers" group. To unsubscribe from this group and stop receiving emails from it, send an email to oradev+unsubscr...@googlegroups.com. To post to this group, send email to oradev@googlegroups.com. Visit this group at http://groups.google.com/group/oradev?hl=en. For more options, visit https://groups.google.com/groups/opt_out.
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