Hi Friends,
Please find the below requirement and reply me back soon. Job Title: L2 CISCO Voice Support Engineer Work Location: Richfield, MN Duration: 1 year Assignment start date: ASAP Required Skills: * Knowledge of Cisco PBX Hardware architecture. * Hands on Experience with Cisco voice devices. * Good knowledge in IP Phone and voice mail (Unity) box administration. * Knowledge on Cisco Contact Center Platform. * Work experience in Cisco IPT Migration projects from Legacy PBXs like Nortel / Avaya. * The candidate must exhibit a good knowledge in Voice administration and Maintenance skills. * Very good understanding of VOIP Technologies. * Experience in IPT design/ Implementation/ Management/ Operations. * Good knowledge and use of VOIP Monitoring and Management Tools. * Knowledge of Avaya / Nortel voice system will be an added advantage. * Good understanding on ACD, Scripts and IVR terminologies and administration. * ITIL Foundation V2 or V3 Certified preferred. * Good knowledge of Networking and TCP/IP. * Experience with process improvement and the ability to document processes and procedures. * Ability to work with 3rd party vendors, OEMs and Product suppliers. * Knowledge on Contracts and SLAs. * Knowledge of MS Office, Visio & Projects. Looking forward to your positive reply, Thanks and regards Satnam Singh IDC Technologies Inc. 1851 McCarthy Blvd, Milpitas, CA 95035 Ph: 408-668-8067 Email: <mailto:satnam.si...@idctechnologies.com> satnam.si...@idctechnologies.com Website: <http://www.idctechnologies.com/> www.idctechnologies.com Please do not print unless it is absolutely necessary. Spread environmental awareness. The contents of this e-mail and any attachments are intended solely for the use of the named addressee(s)and may contain confidential and/or privileged information. Any unauthorized use, copying, disclosure, or distribution of the contents of this e-mail is strictly prohibited by the sender and may be unlawful. If you are not the intended recipient, please notify the sender immediately and delete this e-mail. -- You received this message because you are subscribed to the Google Groups "Oracle Developers" group. To unsubscribe from this group and stop receiving emails from it, send an email to oradev+unsubscr...@googlegroups.com. To post to this group, send email to oradev@googlegroups.com. Visit this group at http://groups.google.com/group/oradev?hl=en. For more options, visit https://groups.google.com/groups/opt_out.
