Please send me resumes to my official id "*swet...@tresourceinc.com <swet...@tresourceinc.com>*"
Need Only *USC/GC* Client: Accenture Please fill the information matrix for the below position and send me your updated resume if you are interested: Title of the Job Full Name: Contact: Email: Current location: Open to relocate or Location preferences: Currently in project: Availability to start : Visa Status with Validity SSN: Total Years of IT Experience: Experience working in US: *Education (Passing year of Bachelors/Masters)* Skill Set: Hi, I have an urgent requirement with one of my clients, details given below. If you find yourself suitable for the position, please send me your latest updated resume along with contact details. Please include your employer details as well. *Job Title* *Avaya Call Center Engineer* *Project Location* *Providence, RI* *Duration* *6+ month* *Skills Required and Job Description:* *Mode Of Interview: Telephonic & Skype Skills:* *Requirements & Responsibilities: * - 11+ Years plus in contact center telephony, with predominant focus on Avaya contact center technlogies. - In-depth familiarization with he following areas is required - Aura Communication Manager, AES, S87XX, CMS Supervisor, Modular Messaging, ATT Routlet, ATT Business Direct. - AES Server maintenance and troubleshooting relating to connectivity to PBX and other equipment including Verint, CTI and ICM - Knowledge of ICM where it relates to call routing and PBX / CMS connectivity - VOIP - Support of CLANs, Medpro boards Accountabilities: - Respond to user trouble tickets related to call center within service levels. - Assist business lines in determining the most effective use of call center routing; build new routing plans and support implementation of new related initiatives through IMACD process. - Build Toll Free number routing plans and terminations in ATT RouteIt application as well as manage call control routing of Toll Free numbers across enterprise through ATT Business Direct. - Build, test and support of Call Center Disaster Recovery plans - Provide support to all IP phones, IP softphones and vpn phones - Manage installation and maintenance of Avaya ACD hardware and software. - Coordination/monitoring of vendor maintenance requests and activities. - Maintain user profiles for CMS Supervisor as well as provide training and support to CMS Supervisor users. - Coach junior and standard Telecom analysts - Perform VAL manager backups of all announcements, record and export announcements when requested. - Work with communications carriers and technicians to resolve carrier problems. - Provide high level technical support for Analysts as needed - Daily health checks on all call center related systems ; monthly backups to CMS and verification of scheduled archiving jobs. - Fully document call routing, messaging and project plans Thanks and Regards, Swetank Rana | IT Technical Recruiter Technology Resource Group Inc. 3736 Hillsdale Court Santa Clara, CA 95051 Office: 408-709-1760 Ext : 703, Cell: 91 9560949472 Ytalk/Gtalk: <http://www.tresourceinc.com/> swetankrana.rgtalent | Fax: 408-884-2409 swet...@tresourceinc.com | www.tresourceinc.com -- You received this message because you are subscribed to the Google Groups "Oracle Developers" group. To unsubscribe from this group and stop receiving emails from it, send an email to oradev+unsubscr...@googlegroups.com. To post to this group, send email to oradev@googlegroups.com. Visit this group at http://groups.google.com/group/oradev. For more options, visit https://groups.google.com/d/optout.