Hi, Currently, I am recruiting candidates for one of my requirement as mentioned below. If you have a matching profile, please send me the updated resume along with contact details at the earliest.
*Job Title* Application Support Analyst Level II *Project Location* Nyc NY *Duration* 6 months /Contract * Skills Required and Job Description:* *MOI : TELEPHONIC + SKYPE* - 4+ years’ experience as a business analyst. - *Experience with working with Remedy and Service Now * - Experience with both traditional Waterfall SDLC and Agile / Lean methodologies. - Experienced in test planning, test case development and execution. - Working knowledge of a variety of technologies and platforms, including Asp.net, C#, SQl Server 2012, legacy midrange, client / server and web services. - Experience with Microsoft Project, Office and Visio. - Ability to manage multiple, concurrent projects, activities and tasks under time constraints. - Ability to effectively interface with staff at all levels. - Exceptional communication, teamwork and influencing skills that foster a collaborative and continuous-improvement environment. - Strong critical / analytical thinking and problem-solving skills. - High energy level, adaptive and a strong team player with a good work ethic. Job Description - Responsible for providing support through resolution or escalation to internal and external end-users of an enterprise case management system - Diagnose and resolve Level 2 IT issues reported by users - Plan, elicit, capture, analyze and validate business, functional and technical requirements. - Answer queries, fulfill service requests, diagnose, troubleshoot, perform root-cause analysis to resolve application incidents including complex issues - Use QC and BSDs in order to investigate, document and help resolve tickets - Provide full documentation of reported technical issues (screenshots, BSD documentation, etc) - Escalate incidents to the Application Support Manager when appropriate according to established procedures - Send out email outage notifications to external and internal users Thanks & Regards, *Manish Kumar* Technical Resource Specialist *RG Talent Inc.* 39120 Argonaut way Suite # 157, Fremont CA 94538 Phone : 510-443-0757 EXT- 191 Email : *man...@rgtalent.com <man...@rgtalent.com>* Hangout : *manish.u...@gmail.com <manish.u...@gmail.com>* URL : www.rgtalent.com In my absence please contact Sushant Saini at following address nik...@rgtalent.com Disclaimer: Under Bill s. 1618 Title III passed by the 105th U.S. Congress this mail cannot be considered spam as long as we include a way to be removed from our mailing list. Simply send us an e-mail at rem...@rgtalent.com and we will gladly REMOVE you from our mailing list. Click To Unsubscribe -- You received this message because you are subscribed to the Google Groups "Oracle Developers" group. To unsubscribe from this group and stop receiving emails from it, send an email to oradev+unsubscr...@googlegroups.com. To post to this group, send email to oradev@googlegroups.com. Visit this group at https://groups.google.com/group/oradev. For more options, visit https://groups.google.com/d/optout.