Agnes,
A question for you (and your boss). Are you looking to certification as a marketing tool or as a way to improve the quality of your product?
If it is to get the ISO 9000 stamp on the company, I have only seen ISO9000 really add anything where it leaves the developers alone and focusses on something that benefits from a big paper trail, like requirements management, proj change control, customer maintenance etc.
If you a looking for a better product, and in my opinion only, it will be very difficult to succeed with ISO9000 unless you have a process already that is working, pretty much to the satisfaction of all. Imposing a process on an establised development team is not straightforward.
I have had the experience of being involved with several quality process efforts as a developer and lastly as a development manager. None went anywhere, except the last.
The last effort was with a fairly small development team ~ 10 C++ developers producing a derivatives trading product. We had great success improving the quality of the process. Improvement were made in both increased reliability of the product and by the job quality of the developers. The developers had more time for adding new features and less time spent bug fixing. The communication inside the group also increased, with less time spent in trying to figure out what was going on.
We were inspired by Ward Cunningham's Episodes paper and also Brad Appleton's I-SPI patterns.
I think the key to the success was:
- not implementing a quality program
- looking at where we were and where we wanted to be but not trying to solve it all at once. Fix the worst thing first (like performace tuning).
- automating the process. We built a system in Lotus Notes for this
In the end, there was no resistance from the developers, the process was light weight and the product was better. We were not ISO certified and did not want to be, however, automating the workflow gives you an ideal platform if you want to get certified.
____________________________________
Patrick Farry
Product Director - Credient/Infinity
SunGard Asia Pacific
Level 12, 9 Hunter St.
Sydney, 2000,
Australia
(61 2) 8224 5520 Phone
(61 2) 9223 5995 Fax
(61) 400 552297 Mobile
[EMAIL PROTECTED]
| Moln�r �gnes <[EMAIL PROTECTED]>
21/05/2004 10:49 PM |
|
Hi,
I'm new on this mailing list, and I've a question. My job is to develop my company's quality goals, and the methods, patents, etc., because we want an ISO-9000 qualifying.
But: There are some people in the company, who are worried because of the new things: they say, it's like they would be plumber and I would be their boss, who stand by them, and see their every work. Like a Big Sister ;-)
Well, I'd like (with my boss) to introduce that methods without distress.
Do you have any idea, how can we do it?
Thanks,
Agnes
