Hello Sach,
Are there any additional outstanding issues rather than the ones we have
acknowledged and talked to you about? If so, send a new mail to support@, I
thought all your issues had been answered to on the phone and via mail.
On suspected bugs, it can take a few days before we have any information to give,
since we initially try to reproduce and analyze the behaviour. Sometimes that can
be a tedious process and take time and we can't always find or fix the bugs within
days, and sometimes it can even take a few weeks, but I think that's still very
fast compared to most companies in the business.
We always try to fix it as soon as possible, and try to communicate any progress
or need for extra info to the reporter, either via mail or via Bugzilla.
Sometimes we are bad at telling the reporter about the progress on a bug. That's
when nothing new has been found yet, but I know it's essential for you to
immedietaly get an estimate on when we will know if it's a bug and when the fix
can be issued, and we'll try to improve on that point. If nothing else we'll try
to be faster to tell you that we can't estimate the time for an available fix.
Regards,
Karl Avedal
Sach Jobb wrote:
> Well, at least you're not alone. I have the same problem with several
> open issues.
>
> On Thu, 21 Sep 2000, Gary Albelli wrote:
>
> > Hi,
> >
> > I have a few emails that have been sent to support with the following
> > subject:
> >
> > EJB 2.0 many to many relationship deployment [priority: CMR1B23BAB].
> >
> > I would like to know if I am doing something wrong in making this request or
> > am I just not getting any response.
> >
> > Thanks
> > Gary Albelli
> > DecisionSmith/ipicorp
> >
> >
> >
