-----Original Message----- From: Karl Avedal [mailto:[EMAIL PROTECTED]] Sent: Monday, March 19, 2001 6:19 AM To: Orion-Interest Subject: Re: Impossible getting the attention of the orion (support) team. Arethey still around? Hello Ate, It seems like there exists a mail problem. Our mails to you (be it from Bugzilla, orion-interest or personally) don't seem to get through to you. I'm sure this is a problem on our side, since we recently moved our servers. I guess this mail won't reach you either, but since you read the archives I hope you see it, and just in case, I've also sent you a mail personally from another network just now that I hope you receive. I'll get you a password for Bugzilla somehow so you can use it to track the progress on your bug. Regards, Karl Avedal "Douma, Ate" wrote: > Hello all, > > I've been trying for weeks now getting any response from the orion team to > no avail. > > First of all, I wanted to post a serious problem in Bugzilla but for that I > need a account password. > I've tried and tried, but never ever received a password after creating a > new account or after requesting the account password to be send again. > > Then I tried sending a message directly to orion support. No response. > > Then I posted my problem to this list > http://www.mail-archive.com/orion-interest@orionserver.com/msg09692.html > (Serious problem with Orion transaction processing: multiple connections > used within a single transaction) februari 13, 2001, including a test case. > > I mailed this problem again to [EMAIL PROTECTED] februari 19, 2001. No > response. > > I mailed Magnus Stenman directly on februari 27 explaining these problems > and requesting access to Bugzilla. No response. > > I'm not clear what options are left, but we are seriously considering other > application servers right now as this kind of support is really not > acceptable in the long run. At least a simple acknowledgment of the > reception of the problem would give us the idea that someone is actually > monitoring [EMAIL PROTECTED] mailbox. It doesn't seems to be the case > right now. > > Having to switch to another application server is something I really don't > like. > Overall I like the orion application server very much (certainly for > development). > We consider the bug we encountered as very, very serious which will have to > be solved otherwise we just don't have another option. > The bad (non-existing?) support makes this truly serious. > > If anyone did have some contact with the orion team (mailbased or otherwise) > in the last month's I would be very grateful to know how they did that. > > The same question I have for anyone how was able to create a Bugzilla > account recently. > > Lastly, somewhat less important: does anyone receive the orion-interest > maillist still directly to their mailbox? > Since Januari 11, 2001, we didn't receive any mail anymore, and can > therefore only access the maillist at > http://www.mail-archive.com/orion-interest@orionserver.com. (re)Subscribing > again didn't help a bit, not even using new mailaccount. > > Ate > > +-----------------------------------------------------------+ > | Ate Douma iWise B.V. | > | Hoofdstraat 2a-4a | > | mailto:[EMAIL PROTECTED] 4941 DC Raamsdonksveer | > | Phone ++31 (0)162 517167 The Netherlands | > | Fax ++31 (0)162 516872 http://www.iwise.nl | > +-----------------------------------------------------------+ >
RE: Impossible getting the attention of the orion (support) team. Arethey still around?
Mamilla, Sunil (TWII Boston) Mon, 19 Mar 2001 06:32:22 -0800