RE: bugs & orion support etc

[Kemp Randy-W18971]

There are some excellent thoughts expressed here.  I too, am happy Orion is free for development, and I love the product.  If you look into some of the open source DB servers, such as Mysql, Postgresql, and SapDB, all offer some sort of support contracts for a price.  Usually, for development, you would spend time reading the documentation, asking questions on user lists, trial and error, etc., but management normally feels safer with a support contract, whether it is any good or not, is an entirely different matter.  I think Orion is just going through some growing pains, and they are probably more successful then anticipated, and will probably cope with these problems in time. -----Original Message----- From: cybermaster [mailto:[EMAIL PROTECTED]] Sent: Thursday, April 05, 2001 12:34 PM To: Orion-Interest Subject: bugs & orion support etc Since there have been quite a few comments about support (or the lack of it) on this mailing list, I’d like to add my own 5c:   At least 95% of the time I have a problem it is a typo or some issues I didn’t understand correctly – from the messages I see on this mailing list, I suspect it is the same for most other participants Although we always wish for more, browsing through orionserver/orionsupport/jollem yields quite a bit of info – but of course it takes more time to search oneself than trying to get someone who knows on the phone or by email … Support costs money – I suggest that Orion or Ironflare or whatever the name of the company hires (a) support person(s) and offers a paid service; maybe they need to find out first how many developers/companies are interested and how much they are willing to dish out for it (there could be more than one level of support)   I am grateful that Orion is free for development and is packed with features, but realize that when deployment time comes along, I may want to rely on an official support service.   Peter Saurugger Consultant