Location: Cyberjaya Position: Service Desk Agent (UNIX/LINUX)
Responsibilities: * Provide technical support on the UNIX/LINUX OS related platforms. * Provides 1st Service Desk incident management and case handling through to successful resolution on in-scope products, services and processes for supported customers. * Responsible for logging 100% of all calls, emails, web requests into the call management within designated Service Level time frames. * Ensures incidents are progressed through end-to-end case management life cycle through to a successful resolution according to service level objectives. * Recognizes and takes action when escalation and de-escalation is required for critical and urgent cases and follow designated customer procedures. * Capable of maintaining a high resolution rate whilst working to service level agreements. * Provide Quality Call Back surveys if required Requirements: * Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology or equivalent. * Required skill(s): UNIX/LINUX (SUN Solaris, UX/AIX, LINUX related distros) * Optional skill(s): Active Directory, MS Windows/Office knowledge * Required language(s): English * Applicants must be willing to work in Cyberjaya. * Fresh graduates/Entry level applicants are encouraged to apply. * Candiates must be able to work shift hours (24x7) * Full-Time permanent positions available. These are permanent positions and hiring is done directly by the company. No job agencies involved. Interested candidates can reply to author your details for further discussion. Thanks. -- To unsubscribe from and detail about this group http://portal.mosc.my/osdc-my-mailing-list-information MOSC2011 http://fb.me/mosc2011 and http://portal.mosc.my/
