U.S. DOT's Expanded Airline Passenger Protections Take Effect


Includes Fee Refunds For Lost Baggage, Greater Protection From Tarmac Delays


New consumer protections for airline passengers established by the U.S. DOT
went into effect Tuesday, which Secretary Ray LaHood says will make flying
more convenient and hassle-free for air travelers nationwide. The new
consumer protections, finalized earlier this year, include requirements that
airlines refund baggage fees if bags are lost, increase compensation
provided to passengers bumped from oversold flights, and provide passengers
greater protections from lengthy tarmac delays. 

"The Obama Administration believes consumers have the right to be treated
fairly when they fly," said Secretary LaHood (pictured). "The Department of
Transportation's new passenger protections will help ensure that air
travelers receive the respect they deserve before, during and after their
flight."

Effective Tuesday, airlines will be required to refund any fee for carrying
a bag if the bag is lost. Airlines are already required to compensate
passengers for reasonable expenses for loss, damage or delay in the carriage
of passenger baggage. Under the new rules, airlines must now prominently
disclose all optional fees on their websites, including but not limited to
fees for baggage, meals, canceling or changing reservations, or advanced or
upgraded seating.

The new rules also double the amount of money passengers are eligible to be
compensated for in the event they are involuntarily bumped from an oversold
flight. Previously, bumped passengers were entitled to cash compensation
equal to the one-way value of their tickets, up to $400, if the airline was
able to get them to their destination within a short period of time (within
1 to 2 hours of their originally scheduled arrival time for domestic flights
and 1 to 4 hours for international flights). If they were delayed for a
lengthy period of time (more than two hours after their originally scheduled
arrival time for domestic flights and 4 hours for international flights),
they were entitled to double the one-way price of their tickets, up to $800.
Under the new rule, bumped passengers subject to short delays will receive
compensation equal to double the one-way price of their tickets, up to $650,
while those subject to longer delays would receive payments of four times
the one-way value of their tickets, up to $1,300. Inflation adjustments will
be made to those compensation limits every two years.

The Department of Transportation's new rule also expands the existing ban on
lengthy tarmac delays to cover the international flights of foreign airlines
at U.S. airports, and establishes a hard four-hour time limit on tarmac
delays for all international flights at U.S. airports. It also extends the
three-hour tarmac delay limit for domestic flights, currently in place only
at large-hub and medium-hub airports, to flights at small-hub and non-hub
airports as well. All carriers subject to the tarmac rule will be required
to report lengthy tarmac delays to DOT. In all cases, exceptions to the time
limits are allowed only for safety, security or air traffic control-related
reasons. Carriers must also ensure that passengers stuck on the tarmac are
provided adequate food and water after two hours, as well as working
lavatories and any necessary medical treatment.

Additional measures under the new rule will take effect January 24, 2012,
including:

*       Requiring all taxes and fees to be included in advertised fares. 
*       Banning post-purchase price increases. 
*       Allowing passengers to hold a reservation without payment, or to
cancel it without penalty, for 24 hours after the reservation is made, if
the reservation is made one week or more prior to a flight's departure date.

*       Requiring disclosure of baggage fees when passengers book a flight. 
*       Requiring that the same baggage allowances and fees apply throughout
a passenger's journey. 
*       Requiring disclosure of baggage fee information on e-ticket
confirmations. 
*       Requiring prompt notification of delays of over 30 minutes, as well
as cancellations and diversions. 

The final rule, proposed rule and comments are available on the Internet at
<http://www.regulations.gov/> www.regulations.gov.


FMI: www.dot.gov <http://www.dot.gov/> 


 



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