Doc: You stated: "Adopting KM practices and principles requires significant change to organizational systems, especially those we call human systems or culture. An effective KM change effort will be stymied if the organization cannot transform itself...and without systemic KM practices and principles, many enterprise organizations may not remain competitive enough to survive."
Help me understand what you mean here. In Joe Paul's example of the neo natal nurse, how and why must the hospital be transformed before the wisdom and knowledge of this nurse can be transferred to other nurses or as you phrased it "just in time knowledge" be retrieved by those needing it? Kay Kay B. Wakefield, Esq. Wakefield McCobb, P.C. 1618 SW First Avenue Suite 210 Portland, Oregon 97201 (503) 223-8046 kbwa...@aol.com The Family Business Law Firm