Chris, We use OS along with a conflict resolution process developed by Roger Fisher of the "Getting To Yes" fame. This process was developed at Harvard Law School and the Harvard Negotiation Project. I would suggest getting a copy of "Getting To Yes: Negotiating Agreement Without Giving In," by Fisher and William Ury. I'll also just mention that my work is done primarily with unions and management. If you want more info contact me via e-mail.
Thanks, Dave Koehler
