Paul: Thanks a lot for this. It is a great start. The reason that he wants to learn this is that his director wants him to redesign key processes to improve how they do their work (it's an internal treasury department). His director feels he doesn't take enough of the peripheral issues and unintended consequences into account. The Vanguard site looks interesting. Thanks for that. Esther
Esther Ewing The Change Alliance - Assisting Individuals and Organizations to Build Capability _www.ChangeAlliance.com_ (http://www.changealliance.com/) 330 East 38th St, Suite 53K New York, NY 10016-9804 212-661-6024 Authorized Distributor, Panoramic Feedback _www.panoramicfeedback.com_ (http://www.panoramicfeedback.com/) * * ========================================================== osl...@listserv.boisestate.edu ------------------------------ To subscribe, unsubscribe, change your options, view the archives of osl...@listserv.boisestate.edu, Visit: http://listserv.boisestate.edu/archives/oslist.html
