This is an excellent book Skye - actually is about consumers' behaviour but of course exit, voice and loyalty are tyhigs that you see in an OST. ge
Office: Via A. Volta 6 - 20121 Milano – Italy Phone: +39 3293281343 - Fax: +39 02 87151318 - Skype: gerardodeluz *x...@loci.it <x...@loci.it>* - *www.loci.it <http://www.loci.it> * <http://www.scuolafacilitazione.it> *Please consider the environment before deciding to print this e-mail* This e-mail (and any attachment(s)) is strictly confidential and for use only by intended recipient(s). If you are not an intended recipient(s), please notify it via e-mail at i...@loci.it <https://mail.google.com/mail/u/1/blocked::mailto:i...@loci.it> promptly 2018-04-07 18:38 GMT+02:00 Skye Hirst via OSList < oslist@lists.openspacetech.org>: > Exit, Voice, and Loyalty - Wikipedia > > I love seeing this old book show up in Seth Godins blog check it out. > Sounds a lot like OST; considerations competing needs to voice or exit or > loyalty play on this dance of living open space > > https://en.wikipedia.org/wiki/Exit,_Voice,_and_Loyalty > > _______________________________________________ > OSList mailing list > To post send emails to OSList@lists.openspacetech.org > To unsubscribe send an email to oslist-le...@lists.openspacetech.org > To subscribe or manage your subscription click below: > http://lists.openspacetech.org/listinfo.cgi/oslist-openspacetech.org > Past archives can be viewed here: http://www.mail-archive.com/ > oslist@lists.openspacetech.org >
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