Hallo,
ich habe ein Problem beim Einbinden unserer eigenen Kundendatenbank in
OTRS. Ich erhalte immer den Fehler
"Got no MainObject! at /opt/otrs//Kernel/System/DB.pm line 84."
wenn ich folgende Ergänzungen in der Config.pm mache:
--- snip ---
$Self->{CustomerUser1} = {
Name => 'Kunden',
Module => 'Kernel::System::CustomerUser::DB',
Params => {
DSN => 'DBI:mysql:database=cdb;host=localhost',
User => 'otrs',
Password => 'lsjgf45nf44ef443rffde4',
Table => 'account',
},
# customer uniq id
CustomerKey => 'id',
# customer #
CustomerID => 'id',
CustomerValid => 'state',
CustomerUserListFields => ['firstname', 'surname', 'email'],
CustomerUserSearchFields => ['id', 'surname', 'id'],
CustomerUserSearchPrefix => '',
CustomerUserSearchSuffix => '*',
CustomerUserSearchListLimit => 250,
CustomerUserPostMasterSearchFields => ['email'],
CustomerUserNameFields => ['title','firstname','surname'],
CustomerUserEmailUniqCheck => 1,
# # show now own tickets in customer panel, CompanyTickets
# CustomerUserExcludePrimaryCustomerID => 0,
# # generate auto logins
# AutoLoginCreation => 0,
# AutoLoginCreationPrefix => 'auto',
# admin can change customer preferences
AdminSetPreferences => 0,
# just a read only source
ReadOnly => 1,
Map => [
# note: Login, Email and CustomerID needed!
# var, frontend, storage, shown (1=always,2=lite), required,
storage-type, http-link, readonly
[ 'UserSalutation', 'Salutation', 'title', 1, 0,
'var', '', 1 ],
[ 'UserFirstname', 'Firstname', 'firstname', 1, 1,
'var', '', 1 ],
[ 'UserLastname', 'Lastname', 'surname', 1, 1,
'var', '', 1 ],
[ 'UserLogin', 'Username', 'id', 1, 1,
'var', '', 1 ],
[ 'UserPassword', 'Password', 'pass', 0, 1,
'var', '', 1 ],
[ 'UserEmail', 'Email', 'email', 0, 1,
'var', '', 1 ],
[ 'UserCustomerID', 'CustomerID', 'id', 0, 1,
'var', '', 1 ],
[ 'UserComment', 'Comment', 'info', 1, 0,
'var', '', 1 ],
[ 'ValidID', 'Valid', 'state', 0, 1,
'int', '', 1 ],
],
# default selections
Selections => {
UserSalutation => {
'Mr.' => 'Herr',
'Mrs.' => 'Frau',
},
},
};
--- snap ---
Wenn ich diese Zeilen auskommentiere funktioniert wieder alles prima.
Offensichtlich ist da irgend ein Fehler drin. Vielleicht kann mir jemand
sagen was ich falsch mache. Das wäre echt super.
Viele Grüße
Bastian Schern
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