Hello, you don't need to rename cache, you justo run the command to delete it.
Regards El viernes, 26 de agosto de 2016, Dimitrakakis Georgios < gdimitraka...@pancretabank.gr> escribió: > Solution FOUND (in case someone else bumps into this)!!! > > > > It doesn’t matter whatever you do with the DB because OTRS is caching > system data for 20days…. > > > > What I did was to rename “~otrs/var/tmp/CacheFileStorable” to something > else… > > I must admit here that it would have been probably enough to just rename > the “~otrs/var/tmp/CacheFileStorable/SystemData” , but in the heat > > of trying to solve it I ‘ve renamed the parent folder J > > > > As soon as I visited the GUI Page new cache was created from the new DB > entries and ta-da everything came back on screen and could perform updates > etc. > > > > Best, > > > > George > > > > > > *From:* Dimitrakakis Georgios > *Sent:* Friday, August 26, 2016 10:14 AM > *To:* User questions and discussions about OTRS. > *Subject:* RE: System registration issue > > > > OK! I have managed to insert the data to the “system_data” table. > > > > I have now there 10 entries which are the following: > > > > 1) Registration::State > > | registered > > 2) Registration::UniqueID > > | (The ID) > > 3) Registration::APIKey > > | (The KEY) > > 4) Registration::LastUpdateID > > | (The ID) > > 5) Registration::LastUpdateTime > > | (The TIMESTAMP) > > 6) Registration::Description > > | (The Descrption) > > 7) Registration::SupportDataSending > > | No > > 8) Registration::Type > > | Production > > 9) Registration::NextUpdateTime > > | (The TIMESTAMP-àhas already passed) > > 10) > Kernel::System::SupportDataCollector::PluginAsynchronous::OTRS::ConcurrentUsers > | [{"CustomerSession":0,"TimeStamp":"2016-08-22 > 15:00:00","UserSessionUnique":0,"CustomerSessionUnique":0," > UserSession":0},{"CustomerSession":0,"TimeStamp":"2016-08-22 > 16:00:00","UserSessionUnique":1,"CustomerSessionUnique":0," > UserSession":1}] > > > > The web GUI shows the following: > > > > [image: Capture.JPG] > > > > As said before I still cannot either update the data with the error: > > > > error > > OTRS-CGI-02 > > RegistrationUpdate - Can not update system Need UniqueID! > > > > Or Deregister the system with the error: > > > > error > > OTRS-CGI-02 > > Deregistration - Can not deregister system: Need APIKey > > > > > > > > These are totally contradicting what I see from the CLI > > > > $ ./otrs.Console.pl Maint::Registration::UpdateSend > > Sending system registration update... > > System is not registered, skipping... > > Done. > > > > Using --force doesn’t have any effect at all…. > > > > How is this possible? GUI shows the system registered but CLI doesn’t know > about it… > > > > Is there another point I may be missing in the database on where I can > specify the values in order to have it back working correctly??? > > > > > > Any ideas are mostly welcome! > > > > Best regards, > > > > George > > > > > > > > *From:* otrs [mailto:otrs-boun...@lists.otrs.org > <javascript:_e(%7B%7D,'cvml','otrs-boun...@lists.otrs.org');>] *On Behalf > Of *Dimitrakakis Georgios > *Sent:* Friday, August 26, 2016 8:44 AM > *To:* User questions and discussions about OTRS. > *Subject:* [otrs] System registration issue > > > > Dear OTRS community, > > > > I had performed an initial installation of OTRS which was registered > successfully @ cloud.otrs.com > > > > Unfortunately due to DB encoding problem I had to drop and recreate the DB > and after that my > > system is no longer updated @ cloud.otrs.com. > > > > I have tried to “Edit” the data from the “System Registration” option but > the error log show this: > > > > error > > OTRS-CGI-02 > > Got no SessionID!! > > > > I have a backup of the old DB (on which the system was successfully > registered) and I can see > > that in the “system_data” table there is the UniqueID (matches the one @ > otrs.cloud.com). APIKey and > > all other relevant information. > > > > How can I restore that information to my running instance?? > > > > I ‘ve already tried a full database restore which didn’t work and I ‘ve > also tried to “Deregister” which > > also didn’t work this time with the error: > > > > error > > OTRS-CGI-02 > > Deregistration - Can not deregister system: Need APIKey > > > > Regards, > > > > George > -- Enviado con Gmail Mobile
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